-Ensure the implementation of procedures and policies for day-to-day activities -Manage daily staff assignments
- Prepare and present accurate and reliable report on each flight
-Assist Duty Officer in preparation of staff roster
-Carry out pre-flight editing, pre-flight briefing, debriefing after flights
-Coordinate with BFS personnel and customer airlines to maintain and improve service quality
-Investigate and resolve complaints related to area of responsibility -Demonstrate continuous effort to improve operations, decrease turnaround time, streamline work process and work cooperatively and jointly