ตำแหน่ง Operation Manager ( E-Commerce contact center )

บริษัท TDCX

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ลักษณะงานที่ทำ
-Manage the development and implementation of operational strategies for Customer Service Management. Provide strong leadership, vision, insight, motivation and goals to developing Customer Service best practices.
-Continually evaluate the performance levels in the Customer Service area and partners to develop performance improvement action plans, as needed to meet company needs and objectives.
-Ensure that all subordinates are working effectively and following all technical and company service processes as well as ensure that proper notification/ escalation of service activities are followed as related by company policies and partner requirements.
-Manage, train and coach Contact Center’s team member and monitor staff’s performance according to established monitoring standards.
Handling customer complaint.
-Ensure operation support provided able to meet service commitment and customer requirement.
-Interview, select, coach, train, instruct, manage, and appraise the performance of Contact Center Team.
-Ensure smooth running of daily processes to meet service commitment level.
-Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.

ตำแหน่ง Assistance Manager customer experiences Management (Airline Industry)

บริษัท One to One contact company public Limited

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ตำแหน่ง customer service assistance to department Manager

บริษัท Central retail company public Limited

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