ตำแหน่ง Operation Manager

บริษัท TDCX

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เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
33% Improvement on two service levels in 5 months from 73.1-94.6% with 85% OKR and remaining above 85% for 3 consecutive months

Achieved >90% MTD for two SLA in Q3 for the first time in 10 months

Decreased client escalated issues from 10+ cases per day to less than 5 cases per day

Improves NPS from 82% to remains above 85% target, Decreased AHT by 9% for Q1

Meet 85% of overall KPI target within 10 months after joining

Re-designed incentive for the team to reasonably achievable but rely on target indicated

ตำแหน่ง Supervisor

บริษัท TDCX

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เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Collaborates with client to build, runs and operates the operation up from scratches for automotive account
- Find tools and initiate to help all agents collaborate between each teams inside project
- Settle up rules, conditions and system to ensure every agents work flawlessly
- Designate and revises risk framework of the project
• Build the excellent operation and guide all Agents to work together and have best performance in the work
• Monitoring daily, weekly and monthly performance of Agents, to ensure every metrics target achieve
• Coaching all Agents, to review their work performance and behavior.
• Ensure all agent achieve every metrics target based on client
requirements.
• Review agent key performance target every week
• Deliver every Admin tasks as well as Daily, Weekly, Monthly Reports
- Collaborates Operations Director and Account Manager revises client's billable headcounts monthly
• Collaborates Operations Director and HR Manager with hiring processes and new agents Interview
- Collaborates related department to move all agent to Work at home during Covid-19 pandemic
• Ensures company brand materials and physical working spaces meet and exceed company ISO standards.

ตำแหน่ง ผู้จัดการ

บริษัท Garage Zab

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เงินเดือน สำหรับสมาชิกเท่านั้น

ประสบการณ์ทำงานอื่นๆ
I start my first career as bar manager for 2 years under family business then started to join a company as CE Specialist for 2 years then found out a way to starts my own business selling salad roll fusion by selling it with cafe. I started my Salad roll business expanding 8 branches in 3 months and starting to enter modern trade. However, I struggled with financial line that are limited to an amount of product requests by the company. I have limited cash flow to redesign packaging and produce 210 boxes for 3 branches per day for modern trade in the first phase. With an additional of Covid-19 so then I decided to get back to career line and joined Pure moderation (Startup) as Team Lead and learned some of OM’s tasks. For almost 10months working hard as on behalf of OM’s, I received an offer as Team Lead at TDCX. I worked non-stop as an entrepreneur in around 3months then got promoted to Operations Manager