- Training new employees on how to work effectively in the store, including knowledge of products and equipment
• Ensuring that the store is well maintained, clean, and organized at all times
• Participating in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement
• Maintaining relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks
• Implementing operational changes within their stores based on input from district managers or regional directors
• Managing employees’ schedules, including hiring new employees or firing underperforming workers
• Ensuring that coffee quality is maintained by inspecting beans during brewing processes
• Monitoring inventory levels to ensure that the store does not run out of supplies (e.g. coffee beans, cups, mugs, etc.)
ธันวาคม 2551 ถึง มีนาคม 2558
Restqurant Manager
Mc Thai Co.,Ltd. (Mc Donald's)
สำหรับสมาชิกเท่านั้น
1. Provide the quality Service and cleanliness to deliver great satisfaction to customers. Take good care of service and production system and ensure that the restaurant will pass the Mystery Shopper test in every month.
2. Control all controllable costs in the restaurant profit and lost statement such as food cost, labor cost, maintenance and repair cost, etc. ensuring the costs do not reach over targets.
3. Training Part:
- Plan to develop all assistant managers by registering them in classes that suit with their skills.
- Plan and follow up with the Training Program for Crews every month by using the Crew training needs analysis. Follow up the crew capability and provide updates to the board every month board should update in every month.
- Follow up Crew Training Schedule: Make sure all crews have trained before working in any stations and pass every foundation test such as food safety, Hygiene, Hospitality ,Clean and sanitary, Safety and Security
- Follow up Trainer Schedule: Plan the Trainer schedule a week before working. Make sure all Trainers know who they will train in every day. And inform them of their responsibility.
- Provide the Training Health Check every month.
4. People Part:
- Protect the benefits for all crews.
- Provide a crew performance review 2 times a year as a part of salary increase planning.
- Recruit, interview and select new applicants to join the crew.
- Perform OJE (On the Job Evaluate) for Trainee Manager Participants.
5. Follow up with the plan maintenance calendar to ensure that all equipment runs normally.
6. Follow up with the inventory system. Check all ending of products to provide sufficient order quantity; and ensure that the order properly meets with the sales trend.
7. Schedule assistant managers’ timetable; and follow up with the crews’ schedule - ensuring the sufficient amount of staff in every shift. And control crew labor cost within 8% of Product net sales.
8. Support some department of head office such as:
- Marketing Department (Menu management Part): Prepare product testing for new product launching.
- Cooperate Affair Department: Prepare the restaurant for special event such as Press conference: Super Bowl Live Final Round with True Vision, etc.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย คำ/นาที อังกฤษ คำ/นาที
รถยนต์ ,
รถยนต์ ,
- Able to speak, read and write English efficiently.
- Able to use computer programs (Microsoft Office)
- Able to speak in public fluently