To coordinate and support between business development team and customer to Shoppers in order to accomplish the assignments, check details scheduled and determined by customer. To do shortlist for Shoppers in brief summary before start working to ensure that customer requirements are reviewed and added on the questionnaires and also make sure that assigned tasks will be efficiently completed in schedule.
Analyze merchants payments-related issues, assist with disputes, and provide sustainable solutions. Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, Support finance/accounting on reimbursement and refund cases with local banks, coordinate with other department relating to payment channels