Diagnose, Analyze and solve the issue in SAP.
Coordinating with the business process owner or key user for the SAP
enhancement project.
Writing the functional specifications.
Preparing Test Data & its testing and keeping the end-users posted on the
status of pending request in SAP.
Training the end-user training and preparing the training material.
Coordinating with cooperate IT with related the SAP.
Maintaining, tuning and repairing applications to keep them performing
according to technical and functional specifications; providing user support.
Provide business assessment, gaps and fits analysis, solution design and
development, system implementation and deployment, enhancement and
integration, maintenance and support
Investigate user problems and provide word around, solution, and root
cause analysis.
Coordinate with members from other functional teams, technical
development teams and business users to resolve issues and implement
new development
Coordinate with relevant functional teams and SAP consultant to solve
problems.
Initiate ideas that can improve to support works and service user.
Coach junior staffs in technical knowledge, problem investigation, update
providing to user.