- Responsible for a safe, secure & correct aircraft arrival to/departure from its parking stand. This is to include the overseeing of safety of the entire operation on the ramp area, involving all staff and third party suppliers.
- Responsible for overseeing and coordinating the safe unloading/loading of the aircraft.
- Co-coordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
- Responsible for the safe co-ordination of the pushback/start-up procedure on departure of the aircraft.
- Foster and enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service.
- Challenge traditionalism within the airport, think out of the box and encourage innovative ideas from all staff.
- Monitoring of effective quality measurement systems to ensure performance delivery and compliance to agreed service standards. Customer satisfaction & Service delivery.