ตำแหน่ง Group Retail Assistant Manager

บริษัท Destination Asia Ltd (HQ), Bangkok, Thailand

ที่อยู่บริษัท https://www.destination-asia.com/

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Energetically consult overseas travel agents (based in The United States & Canada) and coordinate travel itineraries for clients based on their needs, budgets, and expectations
• Utilize the sales techniques to upsell products and services to enhance clients’ overall experiences
• Persistent in sales – pitch out of the box ideas/travel itineraries, follow up sales status with agents (provide further advice and assistance if required) and close the sales process. This led to a 51.79% increase in sales revenue in 2019. Solely, I contributed 36.41%, 43.39% and 48.26% to the total of department revenue in 2017, 2018 and 2019 respectively (among 5 team members)
• Proficiently handle customer service issues, including unhappy clients, missed transfers, mistakes in the itinerary, and other last-minute changes in a timely manner. Received a number of remarkable compliments from agents through leveraging exceptional customer service (reference can be submitted upon request)
• Educate new team members on best practices, coached new hires, design tests for evaluation and acted as a mentor
• Regularly organize monthly meetings to foster open communication, encourage an exchange of information and ensure ongoing success within the team
• Carry out product training between US Retail Team at Headquarter and Destination Asia’s local offices across eleven countries (at least 5 training a year)
• Effectively set up and implemented internal commission handling policy across Destination Asia offices in eleven countries
• Perform any kinds of tasks assigned by the team manager

ตำแหน่ง Senior Account Executive

บริษัท ICS Travel Group, Bangkok, Thailand

ที่อยู่บริษัท http://www.icstravelgroup.com

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Comprehensively consulted overseas travel agents and tour operators (UK, Europe, and Oceania markets) and put together travel itineraries for clients based on their requirements
• Educated agents and tour operators on travel requirements including visas, vaccinations, passports, customers, and other subjects they raised
• Resolved complaints during and after the trips (if any); carried out an in-depth investigation with guides and local operation teams, and worked towards the best possible solutions to existing concerns in a timely manner
• Created new tour tariff and coordinated with Operation Teams in various offices – Myanmar, Laos, Cambodia, and Vietnam
• Held weekly meetings to share information, update new products, reported sales performance and exchange sales techniques within the team
• Conducted training for new staffs, designed tests for evaluation and acted as the team mentor
• Promoted from Account Executive to ‘Senior Account Executive’ after a year of service due to leveraging excellent customer service and sales negotiation skills to upsell tour products.

ตำแหน่ง Deputy Office Manager

บริษัท GSD Graphic Solution Digital, Phuket, Thailand

ที่อยู่บริษัท http://www.gsd-digital.com

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Received and transmitted job data from customers and efficiently delegated them to concerned departments on a daily basis.
• Enthusiastically answered customer queries via e-mail and telephone in a timely and accurate manner
• Successfully ran a training course at a subsidiary office in Phnom Penh, Cambodia from April 14th – May 25th, 2014. I effectively supervised a team of nearly 50 individuals during this time and was promoted to deputy right after accomplishing this training.
• Became involved in project planning (changing organization structure) together with other team leaders.

ประสบการณ์ทำงานอื่นๆ
Intern - IT/E-Business
Tourismus-Agentur Schleswig-Holstein, Kiel, Germany
https://www.sh-tourismus.de/
17 October 2011 – 16 March 2012

• Actively supported team with written and phone acquisition of participating interests
• Entered and updated the databases of calendar events and supply database (plants) into website CMS
• Updated editorial contents in CMS
• Attended a Content-Management Training Course
• Attended a course into Web-Controlling, SEO, and SEM

สถาบัน ICS Travel Group, Bangkok, Thailand

หลักสูตร Leadership Competencies Program