ตำแหน่ง Customer Care (Operator)

บริษัท LINE Company (Thailand)

ที่อยู่บริษัท Empire Tower Sathorn

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Care / Operator
• Handle inquiries for all LINE services: LINE and LINE Family (LINE TV, LINE Music, LINE Shop, LINE@, LINE Gift Shop, LINE Pay, etc.)
• Proceed the Billing & Account, Compensation inquiries working with higher tier officers and international teams such as the Japanese and Korean office
• Escalation cases in both Thai & English support languages
• Provide guidance to newcomers to give them work exposure and guide them on specific & exceptional policies
• All ad-hoc tasks assigned by superiors
• Assist team with knowledge sharing and tool implementation

ตำแหน่ง Administration Specialist

บริษัท D8ii Limited (Startup Tech)

ที่อยู่บริษัท Chamnanphenjathi Business Center (RAMA9)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
D8 is a leading innovative technology company based in Bangkok, Thailand; with offices in the UK, USA, and Hong Kong.

We are experts in NodeJS, Mobile, and Web with over 20 years of development, data, and analytics experience.

Our company has been featured in Forbes Thailand and Yahoo! News and was nominated for seven awards in 2017, including awards for Frost & Sullivan Thailand Excellence, Innovative Entrepreneur, and Most Promising New Business.

We are a BOI approved company, promoters of the Thailand Startup Ecosystem and Thailand 4.0 Digital Economy Initiatives, and members of BCCT, AMCHAM, and STCC.

Responsibilities:
• Handle and coordinate work permit and visa for all ex-pats within the company
• Secretary to Managing Director
• Manage Learnit.Asia page on Facebook
• Handle several Instagram pages and accounts
• Content design and development for an Instagram page
• Produce (shoot and edit) video for promotional use and social media content
• Monitor and purchase all office supplies.
• Solely responsible for an internship program (documents and recommendations)
• Prepare monthly attendance report
• Other ad hoc assignments that involve documents, coordination, and organization

ตำแหน่ง Sales Support Specialist (e-commerce team )

บริษัท Reckitt Benckiser (RB)

ที่อยู่บริษัท Exchange Tower (Asoke)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibilities
Sales Support Officer / Assistant to Head of eCommerce
• process purchase orders end-to-end from order to actual delivery
• inventory management for eCommerce team, checking stock and coordinating with Supply Team to transfer inventory between different warehouses under RB
• coordinate daily with DKSH both pharmaceutical and consumer sides for product delivery
• prepare and regularly update product master file for team
• prepare daily and monthly sales report for management
• gift with purchase sourcing and promotion execution
• internal process (RB and MJN) guru for eCommerce team
• process all paperwork for team such as CN (credit note), goods return, business contracts

ประสบการณ์ทำงานอื่นๆ
EMCS THAI CO. LTD
Business Development Executive (e-Garage) October 2018 - September 2019 (1 year) Bangkok Metropolitan Area, Thailand

EMCS Thai Co., Ltd. is the well established online service provider for
Motor Claim Management System. We connect Insurers (88% of Insurance Company in Thailand ), Surveyors, Garages, Authorized Dealers, Windscreen shops, Parts suppliers, salvage agents and many other parties in the supply chain throughout Thailand.
With our steady business expansion, we are looking for the well-qualified and motivated individual to join these challenging positions.

Products

Our products and services provide tools to identify all activities that insurance companies pay to repair their motor claims; i.e., to identify loss ratio. Among the products and services that we made available online are,

Product: e-Garage by EMCS Thai Co., Ltd.
e-Garage is the in-house program for car body and paint repairer that operated online via internet. It is connected to e-CES, the Cost Estimated Program
for a quick and smooth cost estimated. This e-Garage package will include the important Control Panel with standard reports such as Customer Profile, Number of the car being repaired, Repair Cost from both e-Garage and e- Claim and etc.

Responsibilities
Business Development Executive (e-Garage Team)
- Plan and strategize initiatives to increase number of app downloads and total users for CarMate and M- Service
- Prepare and analyze weekly and monthly reports through Microsoft Power
BI
- Organize seminars to introduce CarMate and M. Service mobile applications to potential clients and business partners
- Track client usage data and satisfaction. Identify errors and bugs to ensure better user experience.
- Organize and execute client orientation training to new clients and partners for Carmate and M. Service.
- Draft, organize and print internal notices such as promotion, announcement, and NEWS. (on eClaim)
- Assist clients on in-app difficulties and problems via LINE official account and calls.
- Develop and distribute User Manual video to app users


OPPO
Call Center Coordinator Specialist (Thailand's Contact Center management)
September 2019 - June 2020 (10 months)
Bangkok Metropolitan Area, Thailand

OPPO launched the first mobile phone, the Smile Phone, in 2008, which marks the beginning of a journey to explore and pioneer extraordinary technology. Today, OPPO brings the aesthetics of technology to global consumers through smart devices, ColorOS, and Internet services like OPPO Cloud and OPPO
+. We have presence in over 40 countries and regions, and have set up 6 research institutes and 4 R&D centers. We have also established a global design center in London.Together, over 40,000 OPPO employees join their efforts to create beautiful life for people.

RESPONSIBILITIES
1. Main contact window with OPPO HQ regarding service planning, KPI management, assessment policy, management team adjustment, etc.
2. Responsible for HQ management , including recruitment, talent reservation, absence management etc.
3. Manage scorecard if each position.
4. Confirm the KPI target, and work on improvement action plans. Break down KPI to each account and position.
5. Shar staff List&shift schedule to OPPO regularly
6. Manage complaint, Including handling CC ralated complaint cases, monitoring in-time complaint handling of Call Center.
7. Ensure all reports, Including Daily Data Monitoring Report, Daily Performance Report, WBR, MBR, QA Weekly & Monthly Report, VOC Report, CSAT report are shared in time.
8. Manage proper use of tools and systems provided by OPPO, Including bot not limited M800 SMS System & Salesforce.
9. Conduct weekly meeting with QA & TLs