ตำแหน่ง Duty Manager / Room Controller

บริษัท The Naka Island, A Luxury Collection Resort and Spa Phuket

ที่อยู่บริษัท Naka Island, Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Assigned rooms for 100 rooms and villas according to guest request and preferences. Monitored the house count, verified credit, and ensured rooms are blocked correctly prior to guest arrival.
- Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow
- Introduced new procedures to assist with providing a flawless arrival experience, by providing front desk agents with more upgradable rooms.
- Work closely with event planners, and banquet team to insure successful events.
- Established strong relationships with all hotel support departments to communicate daily needs of front office.
- Responded to emergency situations and worked under high amounts of stress.

ตำแหน่ง Front Office Supervisor

บริษัท Thanyapura Health and Sports Resort

ที่อยู่บริษัท Thalang, Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Responds inquiries regarding reservations, hotel information and guest concerns.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.
- As a supervisor I have to be a role model, sharing my expertise and continually inspiring to the front office team.
- Takes responsibility in the absence of the Duty manager/Front office manager

ตำแหน่ง Guest Service Agent

บริษัท Outrigger Laguna Phuket Beach Resort

ที่อยู่บริษัท Laguna, Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Responsible for smooth functioning of reception counter.
- Provide highest service also best service for guests follow hotel standard service.
- Check rooms status through opera system for all check-in rooms day by day.
- Check the Departure, Arrival and Cash reports prior to submit superior.
- Check all massages, guest notice are in order and received by guests.
- Handle day to day operations in front office department.
- Prepare and handle all guest needs and information Arrange transportation for arrival and departure guests.
- Responsible for guests check-in and check-out.
- Welcome and escort guests to the room and ensure their comfort and handle requests.
- Handle and prepare all guests’ bill and cashiering.
- Problems solving within Front office Department, Handle guest complaint.