ตำแหน่ง Senior Assistance Coordinator

บริษัท FALCK GOLBAL ASSISTANCE (THAILAND)

ที่อยู่บริษัท 1550 Thanapoom Tower, 8th floor, Zone A, New Petchaburi Road, Makkasan, Ratchathevi, Bangkok 10400, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Coordinate between the insurance and providers (ex. Hospital, Travel
agency & Local assistance company), monitor the service quality, manage
report to the manager.
- Assist the insurance upon request ex. air ticket, car arrangement, making
appointment with hospital, air ambulance, hotel arrangement.
- Coordinate with doctor and nurse regarding medical term and treatment
cost and details.
- Handle all cases to be smooth with the best way or solution until the end
and update status & information to the insurance company. Assist all staffs
in case of any problems.
- Inspect and examine the invoice details and all related expenses if it’s
necessary for treatment or not for cost containment

ตำแหน่ง Customer Service Support Representative (English Call Center)

บริษัท TRUE COORPORATION (PCL) CO., LTD.

ที่อยู่บริษัท TRUE TOWER, 18 RATCHADAPHISEK ROAD, HUAI KHWANG Bangkok10310

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Providing information to customers.
- Handling customer inquiries and solving problems for the customer i.e.
mobile technique and setting, service and application, bill and payment etc.
concerning products and services (mobile and internet) via telephone
- Follow-up and coordinate with related departments to solve customer’s
problem.

ตำแหน่ง Customer Service Support Representative

บริษัท TNT EXPRESS WORLDWIDE (THAILAND) CO., LTD

ที่อยู่บริษัท 1768 Thai Summit Tower, New Petchburi Road, Bangkapi , Huaykwang.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Support the customers regarding the inbound and outbound shipments i.e.
call to inform the customers regarding the shipment status, what is the
problem of that shipment to not be released from the custom at destination
country, what the customers need to prepare before sending the shipment
with the company.
- Coordinate with the customers and delivery staffs to make the fast & smooth
service and delivery.
- Support the customers regarding the knowledge of international shipment,
custom regulation, type and class of shipment, which shipment is prohibited
to delivery, which service is appropriate with that shipment, what document
needed for import and export, the expected duration of delivery, the route of
shipment etc.
- Coordinate with the staffs all over the world to assist the shipment to be
delivered as soon as possible, assist each other when the shipment has
been faced with delivery problem i.e. custom, lost or damaged shipment,
missed place delivery etc.
- Coordinate with the claim center when the shipment has been lost or
damaged and inform the customer what are needed to do the claim
process, term & condition of claim, the progress of claim, the rate of
reimbursement etc.
- Coordinate with sales team to support and assist the customers to take care
of the shipment to be delivered to the destination smoothly in the agreement
time, resolve the shipment problem and inform the update status, etc.

ประสบการณ์ทำงานอื่นๆ
4. Euro Center Thailand
AUG 2551 – APR 2553
International Coordinator & Call Center Representative

- Coordinate with the insurance company, alarm center, assistance company
group, supplier and the client to make convenience in every subjects that
the circumstance needed to support the insurance and the client’s
requirement the most.
- Coordinate with the hospital and to get all information and document to
support the client and insurance company depending on the term and
condition of the policy.
- Assist to offer the best solution to solve the problem and revert to the
insurance company to make the decision, confirmation or next assistance
regarding the policy mentioned of the policy holder.
- Cooperate with the accounting department to make bunch, payment and
reimbursement also with revising the documents before sending to the
insurance company.
- Welcome and assist the walk-in clients to get the service and information
that they expected for the best with impression

5. ONE TO ONE CONTACTS CO., LTD.
APR 2550 – APR 2551
English Call Center

- Be responsible for inbound customer’s calls to service the customers’
requirements based on the company services i.e. directory service,
translation, air ticket booking, movie ticket booking, mobile ringtone
download, call forwarding etc.
- Resolve the problems for the customers in line immediately with the best
way in the shortest time.
- Maintain the good service in every call to be in standard of the company.
- Assist Thai Call center to service the customers as well in case of call traffic
to serve major of all customers incoming lines and maintain the company
service always in good standard as international level.


6. ARTIFACT PRECISION CO., LTD.
APR 2547 – MAR 2550
Secretary and International Coordinator

- Coordinate with the entire international customer contacts i.e. product
import and export, email, document translation etc.
- Coordinate the other departments to correctly support the customers’
inquiries.
- Take care and pay attention to the customers all of process to ensure that
the customers would be satisfy in the service and product with the best and
also assist the customers to solve the problems.
- Participate in exhibition events to show and promote the company products
to the customers to be interested in company and would like to make the
business with the company in the future.
- Being the secretary of the managing director and public relation of the
company.