- Respond to customers inquiries in a timely and accurate way via email.
- Identify customer needs before passing to the related department in order to make the team member work smoothly and meet clients goal.
- Liaise with internal and external as assigned.
- Control company's databases with information about jewelry production and useful discussions with customers.
- Update weekly and monthly report which is jewelry production process.
- Ensure all client orders are received and delivered on time.
- Organize meetings and make minutes.