ตำแหน่ง Customer Experience Supervisor

บริษัท Food Passion Co.,Ltd.

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Duties and Responsibilities
• External customer service via telephone, email, website, BBQ Plaza, Facebook and QR Code.
• Internal customer service via telephone, email. External customer service
• Manage complaints, suggestions, compliments and answers to questions so that the customers receive the information that they want correctly and completely.
• Analyze for reasons and solve problems to the needs of customers through various communication channels.
• Contact customers to clarify ways to solve problems to provide customers with highest satisfaction.
• Satisfying customers and good relationships between customers and the company so that customers come back to use the products and services.
Internal customer service
• Supporting the provision of customer information relating to various departments to be improved.

Data recording and data collection work
• Record of customer data contacted to the customer service center through all communication channels.
• Compile a summary of information received for complaints, suggestions and compliments that have been closed. Send the Customer Feedback Daily Report via email to the relevant department to investigate and take action to prevent the problem from occurring again.
• Assessing risks in each issue by bringing them into a risk assessment.
• Follow up the operations and solutions from relevant parties to complete data recording report preparation work.
• Prepare a summary of each promotion report. After the promotion ends report to Manager.
• Organize a monthly report receiving complaints, suggestions and compliments to the Manager.
• Other tasks assigned by the Manager.

ตำแหน่ง Oversea Coordinator

บริษัท Labmaster Advance Co.,Ltd.

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Coordinate to vendor oversea and internally communicate within organization.
• Maintaining and monitoring project plans, project schedules, work hours, budget and provide quotation to vendor including reports and invoices. Documenting and following up on important actions.
• Coordinate and work with external vendor in a professional manner.
• Create reports, prepare presentations upon request.
• Support office supply.
• General support all HR and Admin function.

ตำแหน่ง Customer Service Supervisor

บริษัท Progress Service Support Co.,Ltd.

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Supervising the quality of the Call Center staff so that they can work according to the goals set by the company.
• Coordinate with customers or related agencies to fix the problem.
• Control the operation system of the team and develop the efficiency of subordinates to meet the goals.
• Control and maintain the standard of work of the team.
• Receive customer feedback by complaint center team.
• Coordinate and control problems regarding customer complaints to create maximum satisfaction.
• Developer the potential of the team to be quality, good standards in service according to the organization's goal.
• Analyze various problems that are an obstacle in the Call Center team and doing the transaction with the manager along with proposing solutions and development.
• Collect and summarise various problems suggestions from customers and make a report to the manager
• Perform tasks assigned by manage