ตำแหน่ง Quality Assurance (QA)

บริษัท Confident Business Services Malaysia SDN BHD | Selangor, Malaysia

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Participates in the design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to the site management team.
• Uses quality monitoring data management system to compile and track performance at team and
individual level.
• Performs monitors of customer care email responses.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Perform other duties as assigned.

ตำแหน่ง Executive Secretary

บริษัท Ashira Intertrade co.,ltd. | Bangkok, Thailand

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Primary responsibilities
Provide administrative and clerical support to departments or individuals.
Schedule meetings and arrange conference rooms.
Alert manager about cancelations or new meetings.
Manage travel and schedule.
Handle information requests.
Prepare correspondence and stuff mail into envelopes.
Arrange for outgoing mail and packages to be picked up.
Prepare statistical reports.
Manage spreadsheets.
Greet and receive visitor.
Prepare confidential and sensitive documents.
Coordinates office management activities.
Determine matters of top priority and handle accordingly.
Prepare agenda for meetings.
Takes and transcribes dictation.
Helps prepare office budget.
Plans events and volunteer activities.
Maintain office procedures.
Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
Operate office equipment, such as photocopy machine and scanner.
Coordinate committees and task forces.
Relay directives, instructions and assignment to executives.
Receive and relay telephone messages.
Direct the general public to the appropriate staff member.
Maintain hard copy and electronic filing system.

ตำแหน่ง Lost and Found officer

บริษัท Thai Lion Mentari Co.,Ltd. | Bangkok, Thailand

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Provides assistance for customers who have lost items. The Service Agent Lost & Found helps customers with all baggage irregularities and ensures that they receive quick, dependable and friendly service at all times. Answers phone, email, and in-person inquiries regarding lost items. Accepts found items from multiple sources and enters items in our computerized system. Performs administrative functions.
• Monitoring and ensuring the timely delivery of baggage
• Answers incoming telephone calls from customers regarding their lost items.
• Accurately matches found items against claims.
• Answers incoming emails regarding lost items.
• Makes outgoing calls to customers.
• Arranges shipping or in-person return of items to customers.
• Performs administrative functions required to ensure proper accounting and record-keeping for the compensations paid out to customers.
• Coordinate with Ground Handlers appointed in all stations and with Lion Air airport representatives
• Performs other duties as assigned