Implement / Troubleshooting all main products as below and escalate issues to Vendor.
Tier 2 Support 24x7 for Critical Server.
Project Management (act as Project Manager)
Create LAB (Productions Mirror) for internal training/version & features testing/case investigate.
Create KB (Knowledge Base) for internal use and referents.
Create UAT (User Acceptance Testing) document for each project.
Work with Vendor to find work around before patch or new version release.
Coordinate with Vendor for Implement Project.
Relocation Solution. (Renovate Server room, Move to Data center)
Assigner work to engineer.
Pc solution (replace pc around 1000 units)
Implement / Troubleshooting all main products as below and escalate issues to Vendor
Support customers in VMWare ESXI, Hyper V, Window Server.
Support customers in Backup, Veem, Symantec, Arcserv
Support AD, DHCP and License
Work with Vendor to find work around before patch or new version release.
Create Root cause analysis to custom