- Meet up daily more than 200 passengers , respond to customers' inquiries and properly apply service for special care passengers
- Deal with passengers inquires about flight departure and arrival
- Double checking and paying attention to every little things
- Computer literate
- Handled 30+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software