Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
พฤษภาคม 2555 ถึง ตุลาคม 2560
Sale Coordinator
Thaida Global Trade Co.,Ltd
สำหรับสมาชิกเท่านั้น
Coordinate sales team by managing schedules, filing important documents and communicating relevant information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the teams progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies
มกราคม 2551 ถึง มกราคม 2555
Customer Service Agent
Thai Airways International (TG)
สำหรับสมาชิกเท่านั้น
Controlling baggage loading from the aircraft to the baggage claim area.
Meeting and assisting passengers upon arrival. Providing them general
information including airport information, transportation and baggage issues.
issuing passengers an airline official report for missing or damaged baggage and
registering unclaimed baggage.
providing passengers baggage deliveries, repairing service, settlements or
reimbursements.
tracing missing baggage throughout the system (world tracer system).
Communicating with colleagues and other airline staffs in various airports
around the globe.
Analysis left baggage to return to the owner with the information on tracing system and physical information
Forwarding missed flight baggage to the required station.
Using Orchid transaction software to search for valid flights or retrieve passenger reservations.
Seeking and retrieving forgotten items on board from any station for passengers.
coordinating between passengers and airlines regarding compensation requests,
complaint letters and documentation. Corresponding with them via email or
phone.
Summarizing and providing airline customers a monthly report for various
statistics in a Microsoft Word document.
Writing formal English reports for a supervisor.
Coordinating with other departments such as boarding gate, check in or
load master in Bangkok or other stations for tracing the missing baggage
Apr 2006 Oct 2008 : Worked for Eton car as overseas coordinator and
Personal Assistant for Managing Director
Last salary : 15,000 THB
Job Description
Managing MDs time schedule and confirm appointments
Checking daily exchange rate and report to Managing director
Summarizing and reporting daily sale volume to Managing director and sales manager
Making and sending purchase order to supplier in Japan and England.
Communicating with supplier about details of ordering import car such as price, car details and shipments details
Summarizing and reporting all movement of shipment and total of car in the company to Managing director.
Preparing documents for custom clearance then hand over to the department whom concern.
Recording and checking car details after received from shippers.
Matching car details and purchase order and contact supplier for any mistake or further necessary information.
Receive and record all spare part that order from supplier.
Making monthly report to Managing director such as sale and purchase movement, staff performance and customer details.
Filing documents
Receiving documents from all department and sending to Managing director to sign.