-Welcome customers and students to the school in a friendly, professional manner and deal with their enquiries.
-Engage with customers and students to explore their situations and needs and ensure all student needs are met.
-Support, seek and take appropriate actions on customer feedback
-Resolve difficult issues in the proper way and take responsibility for customer satisfaction and loyalty
-Handle and follow up all offline and online inquiries, including incoming daily emails, calls, and walk in/face-to-face appointments with customers
-Meet monthly sales, renewal and referral targets, as set by Supervisor
-Ensure all KPIs are met that concern Sales, Student support and Care
-Manage daily schedule and find the solution to meet the right schedule on time
-Coordinate and support all teachers about class operations
สิงหาคม 2560 ถึง มกราคม 2562
Customer Service
อินะบาตะ ไทย จำกัด
อาคารสีลมคอมเพล็กซ์
สำหรับสมาชิกเท่านั้น
-Supported customers as the need arises such as reply email and receiving call etc. (both local and overseas customers)
-Communicated and coordinated with internal Forwarding team for import and export
-Communicated and coordinated with Suppliers and Logistics service provider for smooth delivery to customer
-Managed the related documents such as Purchase Order, Delivery Note and Tax Invoice, etc.
-Contacted with Thai FDA for License matter