ตำแหน่ง Resident Liaison

บริษัท Marriot International, Inc. Bangkok, Thailand (The Ritz-Carlton Residences, Bangkok)

ที่อยู่บริษัท 114 นิติบุคคลอาคารชุด มหานคร ถนนนราธิวาสราชนครินทร์ แขวงสีลม เขตบางรัก กรุงเทพฯ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
o Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals guest and thank guest with genuine appreciation
o Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
o Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
o Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
o Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
o Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
o Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
o Reviewing reports and financial statements to determine Rooms operations performance against budget.
o Ensuring employees are treated fairly and equitably.
o Celebrating successes and publicly recognizes the contributions of team members
o Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
o Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.

ตำแหน่ง Building Manager

บริษัท Sansiri Pub Co., Ltd. (Plus Property), Bangkok, Thailand

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
o Managed financial management
o Staff management
o Contact with co-owner and sub-contract
o Arrange and report information to Board of Committee Meeting monthly

ตำแหน่ง General

บริษัท Australia and New Zealand

ที่อยู่บริษัท Melbourne, Australia and New Zealand

เงินเดือน สำหรับสมาชิกเท่านั้น

ประสบการณ์ทำงานอื่นๆ
Viva Décor and Construction Co., Ltd., Bangkok, Thailand 06.2014 – 05.2015
Assistant Manager
o Designed interior decoration for hotels and condominiums, sourcing samples and associated quoting
o Handled contract negotiation and ensured supplier deliveries were sufficient quality and accordance with contract

Markland Beach View hotel, Pattaya, Thailand 05.2009 – 05.2014
General Manager
o Customer facing role, welcoming guests handling billing, tour bookings and managing service staff
o Built strong supplier relationships ensuring on time delivery and high quality
o Managed reception operations, payments, reservations, phone and email systems
o Managed large tour groups and conferences and associated concierge activities
o Developed successful marketing plan for online bookings, increasing bookings over 30%
o Coordinated recruitment and effectively managed hotel staff and scheduling
o Responsible for all finances, accounting and annual audit

e-C.O.P (Thailand) Co., Ltd., Bangkok, Thailand 08.2010 – 11.2011
Administer
o Managed all aspects of finances, records management and billing.
o Coordinated with clients

Duang Kaew jewelry Manufacturer Co., Ltd., Bangkok, Thailand (summer) 03.2005 – 04.2005
Officer

สถาบัน British Butler Institute and Nai Lert Butler, Thailand

หลักสูตร Butler

สถาบัน The Young Buddhists Association of Thailand Under The Royal Patronage, Thailand

หลักสูตร Vipassana meditation courses