ตำแหน่ง Infrastructure Compliance, Monitoring and Capacity (Sub-lead)

บริษัท Accenture

ที่อยู่บริษัท Philippines

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Primarily concerned with the day to day operational management of the IT Operations encompassing
SLA adherence, reporting, procedures and communication of updates.

Capacity Management
• Manages the overall Server/Network device inventory across Accenture Philippines.
• Maintains the data accuracy of VLAN IP Allocation records.
• Ensure all devices are actively registered to the Vulnerability and Alert Servers.
• Regularly track all Network Device Maintenance Agreement.

Infrastructure Monitoring
• Monitors all bandwidth utilization of critical connectivity to proactively detect possible slowness/downtime.
• Update daily the ISP Bandwidth Dashboard to keep track of Internet Usage.
• Filter all auto-generated alerts to specifically identify critical issues.

Security Compliance
• Monitor and Checks all detected Server and Network Vulnerabilities and ensure they are remediated within SLA.
• Control all changes from Project Records and also Critical Firewall Port opening request.
• Provide representation for Security Audits to ensure all responses are aligned to the company’s standards.
• Ensure all server devices are receiving timely security patches.

Initiatives
IP Custodian -manages the overall IP for Philippines, Japan, Indonesia, Malaysia

ตำแหน่ง Integrated Workstation Engineer

บริษัท Accenture

ที่อยู่บริษัท Philippines

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Provides assistance and IT-related support to various clients of the company.
• Gives basic network troubleshooting such as data node configuration, node tracing and re-patching.
• Performs basic voice assistance such as Cisco phone configuration, deployments, allocation and troubleshooting.
• Documents daily reports for assigned tasks for facilitation of troubleshooting forthcoming technical issues.
• Handles desktop and printer installation support (i.e. hardware and software troubleshooting, PC re-imaging, upgrades, backups, hard drive encryption and preventive maintenance)
• Handles daily preventive maintenance of network devices.
• Maintains desktop security by ensuring that updates are installed regularly.
• Grants basic server admin assistance for domain account resets, domain account restrictions, and object transfers to specific OUs.
• Handles ExpressLane (a special lane for clients with issues on laptop)
• Helps ensure that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process.
• Updates Incident Management tickets status information (e.g., case notes or work info)
• Primarily assigned as SME for Managing Director, Client and Top Executive Support
Initiatives

Asset Custodian – manages the IT assets for Infrastructure Services for Accenture

ตำแหน่ง IT Support Engineer

บริษัท CloudSherpas

ที่อยู่บริษัท Philippines

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Installation and configuration of Computer hardware Operating Systems and applications
• Monitoring and maintaining computer systems and networks
• Talking to staffs/employees through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• First level of troubleshooting to employees encountering problem related to network connectivity, software applications and hardware
• Logging and keeping records of employee queries
• Responding tickets/request through Service Now
• Maintained equipment inventory lists
• Set up IP Phone, PBX Configuration and Management
• Blocking/Unblocking sites through Palo Alto Firewall
• Cisco Meraki – Blocking connections and Whitelisting to secure network
• Used remote access to perform troubleshooting when needed
• Assisted customers with anti-virus program installations and virus removals
• Provide Backup and Restore services
• Troubleshoot issues with IT equipment including printers, computers, phones, tablets
• Communicating with vendor/technical specialists (Zenshin, Unison, Amti, Elid and Egghead)