-Daily Reservation Made Yesterday Report
-Daily update CRS (Central Reservation system) report into the property management both completely and accurately (Key into Opera system)
-Provide customer service and hotels information including room availability, pricing, packages, promotions and general information; requests, changes and cancellations received via phone, fax, email.
-Book reservations for individual reservations, wedding, golf and corporate bookings. (Process by Empower Marriott System)
-Establish mini hotel code to process rate plan and create group reservation blocking up 05-30 rooms for Tour Series Group. (Block into Marsha System and Opera System)
-Enroll Marriott Bonvoy member for new membership.
-Arranged profoma invoice, routing and assured billing set up for group, FIT's, and third party reservations.
-Collect advance purchase bookings for Finance team completely charges credit card transactions.
มกราคม 2561 ถึง พฤษภาคม 2562
Customer Service
WPG C&C (Thailand) Co, Ltd.
1315 UM Tower 30th floor, Suan Luang, Bangkok 10250
สำหรับสมาชิกเท่านั้น
-Daily Sold Out report and AR Outstanding report.
-Processed sales order for local, export, and drop shipment.
-Generated DO and MO number
-Processed cancel invoice and sales return (RMA case, goods return, debit note, credit note).
-Checked customer standard profile and credit detail.
-Collected and record appointment invoice date for getting cheque.
-Provided customer service for claiming damaged goods.
-Processed temp loan the goods for customer testing.
-Processed re-active an old customer on Manual Webflow.
-Performed as an Assistant Secretary to Director of Room at Front Office Department.
-Recorded Leave and Shift change for Concierge and Guest Service Agent section (Key into the Opera system).
-Established minibar back charge process for the guest who had already left the hotel.
-Performed as an Assistant Guest Service Agent to take care guest in Executive Lounge.
-Enrolled Le Club member for new membership.