ตำแหน่ง Customer Service Guest Specialist

บริษัท Booking.com

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Encouraging guests to experience the world with the company.
- Reflecting cultural expectations by adopting my style to suit individual cultures.
- Maintaining customers satisfaction targets.
- Responsible for answering calls to our global network from any country in the world.
- Promoting a connecting trip for website users and new visitors by cooperating with properties and relevant departments (e.g., car hires, airport transportation service, etc.)
- Solving concerns professionally for guests and properties of out-of-scope events (e.g., relocation, incorrect payment, accommodation services complaints, etc.)

ตำแหน่ง Product Specialist

บริษัท Concentrix

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Initiated clients learning, also demonstrated Apple products.
- Presented information of products, services, and company’s culture to Apple customers for mutual understanding.
- Solved technical issues and promoted continuity by personalizing the most suitable setting for users.
- Conducted online sessions, creatively prepared materials for clients who reserved classes.
Expanded the company’s benefits by encouraging callers using devices and assisting in online purchasing.
- Altered auxiliary roles as customer service representative, technical consultant, and online personal setup.
- Nominated employee-of-the-week two times by replies of customer satisfaction in service.