ตำแหน่ง Lounge supervisor for Thai Airways International

บริษัท Photara Co.,Ltd

ที่อยู่บริษัท 28 Pradit Manutham Road, Khlong Chan, Bang Kapi District, Bangkok 10240

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Report the unaccustomed situation to Lounge Service Manager of Thai Airways International also Duty Manager.
- Creates a work culture that rewards teamwork and cooperation. Aligns team goals with those of the organizations.
- Greeting, welcoming and give a correctly information to passengers when they have any inquiry.
- Check Grooming of junior staff and monitoring on their working process and give an advising when junior staff need a helping.
- Key in Log Book when end of the working shift.
- Coordinate with other Lounge Supervisor if have shortage staffs in any position for fulfill that empty position on that day.
- Update an information of VIP passenger to Lounge Attendant.
- Preparing the documentary of the food for Kitchen Attendant.

ตำแหน่ง Passenger Service Supervisor

บริษัท Siam Air Transportation Co.,Ltd

ที่อยู่บริษัท 222 Room 2323 P Vibhavadi Donmueang Intl Airport Bangkok, 10210 Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Provides Outstanding Operational Support: Ensure operational support by collaborating with upper management to provide maximum operational performance while minimizing customer impact.
- Ensures adequate staffing levels in all areas relating to daily flight schedules and adjusts during irregular operations.
- Creates a work culture that rewards teamwork and cooperation. Aligns team goals with those of the organizations.
- Sustains Optimal Passenger Service: Provides exceptional passenger service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation.
- Encourage team members’ cooperation through briefings and leading by example.
- Review documents of team member’s performance and responds to team members’ professional and personal issues. Offers development opportunities for staff to encourage upward movement of talent.
- Strategize for critical issues approaches to decision making. Provide objectively consider issues, identify alternatives and implement solutions in order to deliver services and passengers’ satisfaction.
- Follow instructions and standard work processes to perform routine tasks and check work for accuracy before completion of tasks. Ability to determine when tasks are complete.
- Understand Passenger needs and meets them without adding costs and complexity. Helps customers adapt standard processes to achieve outcomes.
- Demonstrated success in building and maintaining relationships at all levels.
- Listens to understand and actively reaches out to all relevant team members to create two-way understanding and transparency.

ตำแหน่ง Business Center Receptionist/Reservation officer

บริษัท Miracle Grand Convention Hotel

ที่อยู่บริษัท 99 Kamphaeng Phet 6 Road, Talad - Bangkhen,Laksi, Bangkok 10210, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Business Center Receptionist
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- Ensure daily a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Reservation officer
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

ประสบการณ์ทำงานอื่นๆ
01 July 2011to 20 March 2012
Patong Lodge Hotel
Designation : Assistant Front Office Manager
Job Responsibility : - Promoting the health and well-being mission of the company.
- Recognizing and implementing the processes that support this mission with the goal of increasing revenues and enhancing the overall customer experience.
- Embracing, enhancing and communicating the hotel guest arrival and guest departure processes.
- Reconciling the guest folios while submitting accurate accounting and comp reports daily.
- Overseeing the night auditing responsibilities to include reconciling daily activity and closing all accounts in preparation for the new day.
01 July 2011to 20 March 2012
Patong Lodge Hotel
Assistant Front Office Manager
- Promoting the health and well-being mission of the company.
- Recognizing and implementing the processes that support this mission with the goal of increasing revenues and enhancing the overall customer experience.
- Embracing, enhancing and communicating the hotel guest arrival and guest departure processes.
- Reconciling the guest folios while submitting accurate accounting and comp reports daily.
- Overseeing the night auditing responsibilities to include reconciling daily activity and closing all accounts in preparation for the new day.
02 November 2009 to 30 June 2011
Pullman Phuket Panwa Beach Resort. (Formerly known as Radisson Plaza Panwa Beach)

Guest Service Agent
- Serves guests by greeting, welcoming, and directing them appropriately.
- Processing the information of arrival and departure of the Hotel guests.
Ensure the guests check-in and out counter area are clean and properly use daily.
- Clearing check-in and check-out document and send it to Accounting Department with the cash every day after end of the working shift.
- Key in any payment of the guests from concerning Department in the folio.
- Communicate with concerning department for ensure all facilities in the guest’s room in the usable function.

1 August 2008 to 27 April 2009.
Lufthansa Services Thailand Ltd
Passenger Service Agent
- Assist passengers in need.
- Maintain workplace and equipment in safe clean, and working condition.
- Prepare flight document such as Crew sign, General Declaration Passenger manifest, Cargo manifest.
- Perform passenger check-in duties.
- Screen passenger belongings for possible undeclared dangerous goods.
- Control gate boarding.
- Escort passenger transfer to and from aircraft.
- Reconcile total passengers boarded.
- Deliver or collect Co-Mail.
- Perform passenger arrival duties.
- Provide supports during flight delay or cancellation.
- Prepare Daily, weekly and monthly reports and records as required
- Perform other duties assign by Passenger Service Supervisor
2 April 2007 to 31 July 2008
Nok Airlines
Customer Service Agent
- Assist passengers in their flights and Airport information.
- Maintain workplace and equipment in safe, clean and working condition.
- Perform passenger check-in duties.
- Screen passenger belongings for possible undeclared dangerous goods.
- Prepare flights document such, General Declaration Passenger manifest, Cargo manifest
- Sending the flight load information via an E-mail to outstation after flight departed from Donmueang Airport.
- Control gate boarding.
- Escort passenger transfer to and from aircraft.
- Reconcile total passengers boarded.
- Deliver or collect Co-Mail.
- Perform passenger arrival duties.
- Provide supports during flight delay or cancellation.
- Perform other duties assign by Customer Service Supervisor
14 February 2005 to 31 Mar 2007
Thai Air Asia Company Ltd
Customer Service Agent
- Assist passengers in their flights and Airport information.
- Maintain workplace and equipment in safe clean, and working condition.
- Accomplish crew security check.
- Prepare flights document such as Crew sign, General Declaration Passenger manifest, Cargo manifest
- Perform passenger check-in duties.
- Recorded figure of passengers and total of baggage also information of the flight and pass it to Pilot who control the flights.
- Screen passenger belongings for possible undeclared dangerous goods.
- Control gate boarding.
- Escort passenger transfer to and from aircraft.
- Reconcile total passengers boarded.
- Deliver or collect Co-Mail.
- Perform passenger arrival duties.
- Handle missing, pilfered or mishandled baggage irregularities
- Provide supports during flight delay or cancellation.
- Prepare Daily, weekly and monthly reports and records as required
- Perform other duties assign by Team Leader.

23 December 2002 to 10 February 2005
Phoenix Company Ltd
Customer Service Agent of Thai Airways International
- Assist passengers in their flights and Airport information.
- Provide special assistant to the unaccompanied minor, young, handicapped passenger who are travelling alone. Helping them on their arrival and departure flight.
- Provide supports during flight delay or cancellation.
- Provide assistant to the passenger on their inquiry and help to check for their on their flight details.
- Perform other duties assign by Thai Airways Agent.

1 February 2001 to 15 June 2002
Chubb Aviation Company Ltd
Lounge Attendant of Singapore Airlines
- Serves guests by greeting, welcoming, and directing them appropriately.
- Recorded an appearance of passengers who came in to use the lounge.
- Assists passengers with reservations, ticketing, and adjustments to itinerary.
- Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
- Perform other duties assign by Singapore Airlines Agent.