ตำแหน่ง Project Manager

บริษัท Baandoypui ( Online Marketing Agency )

ที่อยู่บริษัท 445 หมู่บ้านซีเคอาร์ ซ.ร่วมศิริมิตร ถ.วิภาวดีรังสิต แขวงจอมพล เขตจตุจักร กทม. 10900

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
- Coordinate with organization and outsource agencies to execute project regrading certain purposes
- Manage and handle assignment regarding social media engagement and provide information via social media channels
- Highlight potential risks or malfunctions and act proactively to resolve issues
- Track project performance, specifically to analyze the successful completion of short and long-term goals with given budget and time
- Write up report performance of project per period.

ตำแหน่ง Call Centre Supervisor

บริษัท Ayudhya Capital Services

ที่อยู่บริษัท Bank of Ayudhya ( Rama3 ) ,

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Provide general information relating to card products and banking products.
- Handle high-end customer inquiries, complaints and solve the problem with prompt accurate and courteous replies over the phone.
- Gathering customer feedback, suggestion and comments to management team and marketing for credit card product development.
- Design internal process and procedure to increase cardholder’s satisfaction.
- Being Team representative to contact with Master Card Word Elite regarding to worldwide hotel and ticket reservation also life style concierge for VIP customer.
- Achieve the personal goals, department goal and objectives.

ตำแหน่ง Post sale solution Responsibilities

บริษัท Federal Express Corporation (FedEx)

ที่อยู่บริษัท Green Tower, Rama 3 Rd,

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Confer with customers, using the appropriate mode of communication, to provide information about services, to arrange shipments ,to obtain details of complaints.
- Follow packages and provide updates to the customer to manage expectations.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Notify customers of troubled shipments due to uncontrollable delay or service failures and assist in facilitating the process.
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Settle customers’ claims and provide documentation to appropriate departments.
- Promote and advise customers’ enquiry on FedEx products and services.
- Solicit customer feedback, determine action, and inform management accordingly.
- Represent customers and their needs to internal functions, pursue action steps to fulfill customer expectations.

ประสบการณ์ทำงานอื่นๆ
Apr, 2011 – Jun, 2012 Federal Express Corporation (FedEx)
Position Trace Representative
Responsibilities - Handle customer trace inquiries and complaints.
- Communicate with customers on a daily basis, notify customers of troubled shipments due to uncontrollable delay or service failures and assist in facilitating the process
- Solicit customer feedback, determine action, and inform management accordingly; represent customers and their needs to internal functions, recommend and pursue action steps to fulfill customer expectations
- Settle customer’s claims including ones due to package loss or damage and provide documentation to appropriate departments
- Promote and advise customers’ enquiry on FedEx products and services respond, follow up and resolve complex issues with customers
- May perform duty to support Call Center, if required.