Overseeing all day to day F&B operations and team.
Involved in manpower deployment, recruitment, welfare, staff grievances and disciplinary issues.
Develop and execute plans and actions for the improvement & marketing of Restaurant outlet offerings.
Develop and implement effective marketing and promotion strategies for F & B to achieve financial target, monitor and take corrective action of annual operating budget, via:-Controllable Costs, Progress Reports, P&L Statement.
Prepare and submit forecasting for financial and management matters.
Constantly reviewing service quality and standard to ensure highest customer satisfactions, ensure that the industry standard with regard to safety and hygiene.
Analyze Profit & Loss statement and propose to management on appropriate actions to optimize profitability and control costs.
Follow-up closely with Outlet Heads on guest feedbacks and complaints, ensuring findings or service recovery are executed satisfactorily.
Ensure each Outlet Head perform quarterly inventory count and approve on requisitions.
Conducting a competitor analysis.
Responsible for all inventory and audit.
กุมภาพันธ์ 2560 ถึง กุมภาพันธ์ 2561
Assistant
Novotel Bangkok Platinum.
สำหรับสมาชิกเท่านั้น
Overseeing all day to day F&B operations and team.
Recruitment and training of staff, Plan and implement effective In-house training programs for service Staffs, Appraise Managers/Associates performance and use effective coaching and counseling for positive improvement.
Follow-up closely with Outlet heads on defects report & breakages report.
FF&E & OE planning.
Assist in cost controls (food & labor), inventory controls, pricing and purchasing.
Conduct inspection from time to time ensure service standards, hygiene standards and work practices comply with the Standard Operation Procedures of the hotel.
Ensure each Outlet Head perform quarterly inventory count and approve on requisitions.
Build rapport with both Internal and External guests in ensuring smooth running of the daily operations.
To be aware of trends, practices and new products available or current in the industry, by means of monthly competitor evaluations, industry analysis and trade literature.
Responsible for restaurant P&L performance and analyzing sales levels and profitability.
กุมภาพันธ์ 2559 ถึง มีนาคม 2556
Beverage
Sofitel So Bangkok Hotel.
สำหรับสมาชิกเท่านั้น
Responsible for all Beverage Service team, including training, service standards and guest satisfaction, Define goals for daily operations.
For conferring daily with supervisory associates and management on any operational problems. Conducting inspection tours of the operation to ensure proper cleanliness, manning and mis en place for daily business.
Provide the staff training class make sure the staffs are well trained and understand food and beverages deeply in details to ensure their self-confident and this make them a good up-selling with high product knowledge.
Supervising and motivating team members' work performance.
Conduct daily F&B briefing with Outlet heads.
Reviews guest satisfaction results and other data to identify areas of improvement.
Control beverage products, correct receipt and storage to ensure quality and freshness at all items.
Oversees all cocktail parties and beverage related events whether they are sponsored by the hotel or hosted by guests or other entities. Communicates and coordinates with all the involved departments in order to guarantee the success of these events.
Responsible for contract negotiations and sponsorships for the hotel.
Managing Inventory, Budgetary & Cost Control & Management reports.
Ensure smooth Operation of Restaurant & Banquet Business.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดี)
ไทย 40 คำ/นาที อังกฤษ 50 คำ/นาที
Knowledge of hospitality management.
Excellent organization and interpersonal skills.
Ability to promote good public relations and handle complaints and concerns of guests.
Train the trainer program.
Supervisory program.
Cigar / Wine training.
Microsoft word / excel / power point / Fidelio / Micro / PDA / EMC / EAM / Eagle-HRS