ตำแหน่ง Assistant Customer Service Manager

บริษัท บริษัท เทอร์บอน (ไทยแลนด์) จำกัด

ที่อยู่บริษัท 709 อุตสาหกรรมบางปู เขตส่งออก อำเภอเมือง จังหวัดสมุทรปราการ 10280

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Generated simple and complex order, within a day turnaround, each unique requiring extreme attention to detail

-Created and updated documents for dedicated account to track order progress.

-Provide communication to customers via email/ phone for example order confirmation, modification, the availability of shipment etc.

-Ensure to secure resources as requested by Sales Team and Sales Manager to assist sales process.

-Coordinated the logistics department according to the purchasing and planning section in consequence of the material and capacity that the factory is able to complete the order with ready to ship, and the warehouse management such as inventory, transportation involving to the export-import in relating to a document invoice and packing list in addition to the extra requirement of each country preparing to process of shipment or receive the shipment back from the customer at the same time the logistic has to update the shipment progress upon the term of shipment until the goods arrive the customer.

-Perform as primary liaison to Operation, Product Development, Logistic and various department to ensure delivery time completion.

-Prepare and maintain monthly/quarterly synchronisation with Accounting department for P&L, new customer, customer contract, credit note, and inventory etc.

-Coordinated with QA in relation to the complaint (quality issue) and consequence after internal inspection, along new model development specification for product launch.

-Generate the monthly sales report comply with management level request.

-Handling quality issue and return defective FG back from the customer, communication with customer to update a consequence of the defective report and credit note.
-Supportive sale, marketing as well as customer service as per sale requirement on report, product information, and product developments.

-Attention to ISO inspection requirements.

-Review sales performance and compare it with the sales goal for monthly comparison