Own the end to end Product & Operations KYC activities.
Ensure all client records are compliant with Anti-Money Laundering (AML) and KYC regulatory
standards in a timely fashion.
Liaise with customer to upload missing required documents, perform additional verification.
Give an advice to customer via Facebook, Intercom and email.
Customer onboarding: to ensure that users can complete all verification steps and solve
technical problems
มีนาคม 2560 ถึง กรกฎาคม 2562
Customer support fraud analyst
Citibank n.a Thailand , Bangkok
สำหรับสมาชิกเท่านั้น
Handles incoming call. Review suspicious transaction with cardholder by analysis the transaction which it might be fraud or genuine transaction, then make conclusion with put action code in the system.
Give information to the customer. Response customers problem solving related to fraud cases received from Citiphone.
MIS tracking and monthly defect case.
Extract data from data warehouse, daily case analysis and adjust parameter.
มิถุนายน 2559 ถึง มิถุนายน 2559
Customer service
One to one contact company limited
สำหรับสมาชิกเท่านั้น
- Answer all overflow calls and use the company standard greeting when answering phone call.
- Reserve train ticket and give customer advice.