Responsibilities and activities
Achievement of budgeted food sales, beverage sales, labour costs and profitability.
Completion of Customer Follow-up calls on a timely basis.
Timely analysis of Food & Beverage Prices in relation to competition.
Participation and input towards F&B Marketing activities.
Entertainment of potential and existing customers.
Preparation of Sales Promotions & Mailings.
Competitive analysis every six months by calling competition and gathering data such as banquet kits, room rental rates, etc.
Telemarketing to previous clients to inquire about possible future bookings.
Development and maintenance of all department control procedures.
Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.
Management of 35 staff members,
Costing, margin,
Plan, forecast and execute food and beverage orders
Process customer complaints patiently
Plan alternative recipes for customers with special dietary needs
Check food and beverage supplies and place orders when needed
Track and order shipments
Communicate and build strong relationships with vendors
Adhere to food, health and safety standards
Plan, hire, train, oversee and manage the members of staff
To confirm all details relative to group functions with meeting/banquet planners.
Supervision of daily paper flow including Proposals, and Function Contracts.
Attendance and participation at weekly F & B meeting and Department Head meeting
มีนาคม 2560 ถึง สิงหาคม 2561
Operation Manager
Frogy's Company Merci Marcel Fine French Concept dining
Singapore
สำหรับสมาชิกเท่านั้น
Management of 23 staff members full time
Maintaining the operational performance of the company
Training, coaching and supervising staff
Overseeing stock levels
Ordering supplies
Producing staff rotas/timetable
Handling customer enquiries and complaints and problem solving
Results and monthly target
Team management
Margin control, ordering and stock management, weekly discrepancy
General expenses management
Customers satisfaction, service quality and quality control.
Promoting and marketing the business
พฤษภาคม 2554 ถึง กรกฎาคม 2559
Restaurant manager
La Romantica Fine Dining Paris
Paris France
สำหรับสมาชิกเท่านั้น
Training and supervising staff
Agreeing and managing budgets
Planning menus and specials of the day/month
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business
Overseeing stock levels
Ordering supplies
Producing staff rotas
Handling customer enquiries and complaints