ตำแหน่ง Showroom Sales Manager

บริษัท German Standard

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Deliver excellent face to face and remote customer experience to enable optimal revenue performance
- Develop and implement initiatives to improve customer services
- Analyse and summarize customer issues in order to prepare appropriate
solutions/clarifications to respond to customers- Maintain relationships with other internal departments as well as client base to improve business performance
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary
- Maintain broad knowledge about company’s products and services
- Develop, implement and review operational policies and procedures.
- Identify and address problems and opportunities for the company
- Support worker communication with the management team
- Motivate the sales team to meet sales objectives by training and mentoring staff
- Create business strategies to attract new customers, expand store traffic, and enhance
profitability
- Enhance customer loyalty by handling customer complaints and concerns in a
professional manner
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays
- Prepare, analyse and action-plan based on detailed reports on buying trends, customer
requirements, and profits
- Undertake store administration duties such as managing store budgets and updating
financial records
- Monitor inventory levels through demand forecasting and real-time tracking
- Ensure internal communications messages are consistent across all
mediums and for different departments of the organisation
- Respond to feedback from staff and adjust communications content
accordingly

ตำแหน่ง Customer Care Representative

บริษัท Make The Right Call

ที่อยู่บริษัท Hongkong

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Proactive outbound customer contact regarding service and revenue enhancement opportunities
- Superior influencing and objection handling skills required to ensure optimal customer experience outcomes
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Subject matter expertise regarding a range of products and services, and a passion to deliver exceptional outcomes for customers
- Proactive and ad-hoc support for team mate and team Manager, and ongoing continuous improvement initiatives
- Flexible contact centre shift-based work, self motivated and driven to succeed.

ตำแหน่ง Traning Coordinator and Adoption Representative

บริษัท RSPCA

ที่อยู่บริษัท Queensland, Australia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Development of training materials in preparation of delivery of end-to-end induction training for Adoption Representatives
- Post induction mentorship for new joiners, including tracking capability gaps and follow up training sessions
- Undertake refresher training to tenured volunteers across a range of topics and disciplines.
- Organisation of resource management and monthly rosters for all volunteers, and real time monitoring to ensure that each shift is completed optimally.
- Facilitate communication between volunteers, other co-ordinators and third-party representatives.
- Set up and facilitate monthly meetings to collect volunteer feedback as part of self-initiated continuous improvement program.
- Facilitation of end-to-end adoption process via initial enquiry, face to face service provision, and field based property inspection
- Responsible for independent resolution of complex, telephone based enquiries from prospective pet owners
- Routine, high quality database maintenance regarding animal status, and data-entry of new arrivals vital statistics

ประสบการณ์ทำงานอื่นๆ
September 2013 – September 2017
ETIHAD AIRWAYS (Abu Dhabi, UAE)
Cabin Manager
- Overall responsibility for all aspects of safety assurance for the entire aircraft – including all Guests and Cabin Crew and service delivery excellence, cabin operations.
- Ad-hoc management of urgent and serious escalated matters, including but not limited to, medical emergencies, Guest or Crew misconduct, escalated Guest complaints. Required to make timely and accurate decisions to resolve issues in high pressure situations.
- Responsible for comprehensive people management of all Cabin Crew for each flight, including coaching, disciplinary proceedings, relationship management and overall crew engagement. This requires exceptional relationship management and organisational ability, and is ongoing for days and weeks after initial flight.
- Responsible to the aircraft Commander for the proper conduct, coordination and performance of the cabin operations and safety duties in normal, abnormal and emergency situations.
- Proactive recognition of and enablement of flexible and personalised service solutions for high value customer segments with respect to the Etihad loyalty program (Etihad Guest).
- Ensure preparation for, and ongoing compliance to, all laws, regulations and procedures relevant for performing crew duties and service delivery for each flight including comprehensive manual (paper based) and automated (tablet based) record keeping.
- Coordination of workforce and resource management before, during and after flight to ensure optimal productivity and Guest service delivery at all times, as well as ensuring crew performance and safety.
- Ensure efficient, accurate and timely communication with all flight crew members, cabin crew members and ground staff regarding safety, Guest comfort and service delivery and people management.
- Provide and enable coaching and training for new Cabin Crew and trainees in addition to all aforementioned responsibilities.


July 2011 – September 2013
ETIHAD AIRWAYS (Abu Dhabi, UAE)
Cabin Senior
- Responsible for supervisory people management of Economy Class Cabin Crew for each flight. This requires advanced relationship management and organisational ability.
- Handling of escalated matters, including but not limited to, medical emergencies, Guest or Crew misconduct, escalated Guest complaints. Required to escalate to Cabin Manager for any matter which remains unresolved.
- Responsible to the aircraft Cabin Manager for the proper conduct, coordination and performance of the cabin operations and safety duties in normal, abnormal and emergency situations.
- Coordination of workforce to ensure compliance to Cabin Manager instruction and maintain optimal productivity and Guest service delivery at all times, as well as ensuring Economy Class crew performance and safety.
- Ensure efficient, accurate and timely communication with all flight crew members, cabin crew members and ground staff regarding safety, Guest comfort and service delivery and people management.
- Provide training for new Cabin Crew and trainees in addition to all aforementioned responsibilities as directed.


Nov 2007 – June 2011

ETIHAD AIRWAYS (Abu Dhabi, UAE)
Cabin Crew
- Responsible for safety and security of Guests and personnel onboard the aircraft throughout the flight (includes time on ground at origin and destination ports).
- Entrusted to create and maintain positively memorable Guest experiences and deliver excellent hospitality to our guests onboard the aircraft. Often this was required in especially high demand environments, such as significant Guest demand, dangerous turbulence and reduced resources.
- Establish and demonstrate excellent organisational and time management abilities at all times to manage frequently conflicting priorities and deadlines.
- Act as a brand ambassador at all times and reinforce the required values and behaviours on behalf of Etihad Airways.


April 2007- September 2007

NOK AIR (Bangkok, Thailand)
Flight Attendant
- Responsible for safety and security onboard the aircraft.
- Responsible for guest experiences and deliver excellent hospitality to our guests which met the expectations of Guests while adhering to time based service requirements.
- Responsible for provision of ancillary revenue while onboard the aircraft. This involved both proactive and reactive sales, often triggered by relationship building conversational activities and provision of exceptional service as time permitted

สถาบัน Etihad airways

หลักสูตร Special Assistance Team

สถาบัน Etihad Airways

หลักสูตร Leadership Skill