ตำแหน่ง Customer Service Officer

บริษัท Lao Telecom

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verifications
Process orders, forms, applications and requests
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process