ตำแหน่ง Resident Manager

บริษัท The Pelican Residence & Suites Krabi

ที่อยู่บริษัท ที่อยู่: 185 Klong Muang, Tubkaak Road, Tubkaak, 81000 โทรศัพท์: 075 817 000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Manage 83 Beachfront Suites with 2 restaurants.
 Plan, Forecast and Budget the revenues and cost for the outlets.
 Review the profit and loss statement of the outlet and draw up action plans.
 Continuously improve and innovate upon product and services to achieve a larger market share and
retain regular guests.
 Implement an effective system of recording guest history, preferences and other guest related data for all
departments.
 Implement systems & procedures that achieve higher cost efficiency and guest satisfaction.
 Plan and organize various promotions or special occasions with F&B.
 Ensuring proper training across all departments.
 Repair and Maintenance.
 Conduct Daily, weekly Monthly meetings
 Hiring HOD and Asst HOD, performance Appraisal for HOD’s / Management of colleagues across all
departments.
 Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.
 Coordinate the development, interpretation and implementation of hotel policies, operating procedures
and training programs, manuals, directives, menus, work schedules, rules and regulations for the hotel.

ตำแหน่ง General Manager

บริษัท Cloud 19 Panwa Phuket

ที่อยู่บริษัท ที่อยู่: 30/10 Moo 8, T.Wichit, อำเภอเมืองภูเก็ต ภูเก็ต 83000 โทรศัพท์: 076 305 038

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Manage 19 beachfront Deluxe with 1 restaurant.
 Initiate cost effective controls and revenue management report to hotel owner.
 Responsible for OTA & TA Sales & Marketing.
 Responsible for Wedding Sales & Marketing and conduct event.
 Develop strategies for organizing, employing, planning and executing functionalities.
 Conduct and observe training standards and practices for HOD and hotel staff.
 Develop day to-day operations and functions of a hotel to ensure guest satisfaction.
 Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.

ตำแหน่ง Pre opening Operations Manager (6 months contract)

บริษัท Zara Beach Resort Koh Samui

ที่อยู่บริษัท ที่อยู่: 156/3 Moo 4, Maret, Samui, Surat Thani 84310 โทรศัพท์: 077 419 094

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Manage 22 beachfront pool villas with 1 restaurant.
 Responsible for all aspects of the pre-opening activities on hotel and coordinate with the construction
team.
 Develop and execute strategies in close collaboration with owning company.
 Lead the sales & marketing and positioning of the destination.
 Create and lead property financial/business plan, goals and expectations as established plan for all areas
of responsibility and organize/implement strategic and tactical plans.
 Forecast projections for areas of responsibility and implement effective adjustments on cost drivers to
ensure profit integrity.
 Represent the establishment in the local community, regionally and nationally.
 Ensures the property is operated safely and securely according to property and company standards.

ประสบการณ์ทำงานอื่นๆ
JUL 2018 – APR 2019 Group Operations Manager
The Privilege Hotel Ezra Beach Club, Bangrak beach, Koh Samui
(37 rooms)
The Privilege Hotel Ezra Royal Garden, Bangrak, Koh Samui
(12 Cottages)
The Privilege Hotel Ezra Royal Beach, Lamai beach, Koh Samui
(22 Pool Villas)
**All Hotels managed by owner and Group Operation Manager. There is no GM.
 Oversee and direct all group hotels daily operation.
 Improve quality of recruitment and team building to run hotel operation efficiently.
 Fix and reduce employee turnover.
 Develop and evaluate head department performance with KPI.
 Analyze monthly P&L with detailed critique.
 Direct Sales with forecast daily, weekly, monthly and yearly to accomplish budgeted revenues.
 Implement guest satisfaction program to push up online reviews, scores and ranking.
 Encourage PR & Marketing to strengthen hotel positioning and branding.
 Manage in all aspects of the hotel operation and to ensure that the hotel’s staff can deliver the best service
to the guest. Monitor, control and implement procedures as detailed in the hotel policies and procedures manual.
Follow up on all decisions made by the Hotel Owner and the Executive Committee for successful
implementation.
 Interact with clients, guests, government officials, suppliers, and other important individual in the
community in promoting the hotel.
JUN 2016 – JUL 2018 Cluster Operations Manager
Lvyue Management Company
Floral Hotel Pool Villa, Koh Samui (59 Pool Villas)
Floral Hotel Tamarina, Koh Samui (14 beachfront rooms)
 Support Chinese GM in all aspects of hotel day-to-day operation.
 Supervise and observe HOD and hotel employees to ensure that employees are, at all times, attentive,
friendly, helpful and courteous to all guests.
 Report daily, weekly and monthly profit and loss to company in China.
APR 2015 – JUN 2016 Resort Assistant Manager
InterContinental Resort, Koh Samui (79 Rooms, Villas & Pool Villas)
 Assist and report to Direct or room in all aspects of Front Office and department.
 Ensure IHG brand standard and IHG custom loyalty program exceed expectation in all area.
 Oversee and support all daily activities of Front Office & Butler team.
MAR 2013 – APR 2015 Room Division Manager
Secret Garden Beach Resort Koh Samui (14 Beachfront Villas)
**Resort managed by owner and Room Division Manager.
 Responsible for all aspects of Front Office, Sales & Reservation, Housekeeping and Engineer departments.
 Control operating expenses. Increase guest satisfaction and royalty.
JUN 2010 – MAR 2013 Receptionist/Concierge (79 Villas & Pool Villas & 14 Residences)
Four Seasons Resort Koh Samui, Thailand