ตำแหน่ง IT Support team lead

บริษัท NIIT Technologies Ltd ,

ที่อยู่บริษัท NIIT Technologies Ltd , 1858/17 , Interlink Tower , Bangna Trad Road , Bangna , Bangkok – 10260

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibility:
1. Manage and day to day operations of desk side support engineers
- Desk side support (Office time 8x5)
- Desk side support (Shift 24x7)
2. Manage unplanned work(incident) in Service Now (ticketing tools)
3. Manage planned work (Change request)
4. Manage and coordinate Projects such as.
- Windows 10 Migration
- SEP14 (Symantec) Migration
- Desktop PC Refreshment, Laptop Life cycle and Tablet replacement
- Camstar project (Manufactory shop floor control system)
- Office365
- Paperless project (Use tablet to replace paper)
- SAP App on tablet
5. Create, Review, and update work instruction for the teams.
6. Reporting on manage services.
- Provide engineering to on-site service according to SLA.
- Provide report to IM Manger, Reginal Manager
7. Manage critical security incident
8. Manage stock (Desktop, Notebook, Tablet and accessories hardware)
9. Purchasing hardware (Desktop, Monitor, Notebook, Tablet) via Service now tools

ตำแหน่ง IT Support engineers

บริษัท NIIT Technologies Ltd ,

ที่อยู่บริษัท NIIT Technologies Ltd , 1858/17 , Interlink Tower , Bangna Trad Road , Bangna , Bangkok – 10260

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Project management
- Workplace demand management (Laptop, Desktop PC)
- IE11 Upgrade to IE11
- Office365 migration
- BUID Support (NS, RS, HS Security level) or BUS&C
- Microsoft Bit locker (Drive Encryption) migration
2. Setup & Installation software (MS-Outlook, SAP etc.)
3. Troubleshooting and resolving incidents for end user and application colleagues (Hardware, Software and mobile devices)
4. Provided user instruction and user training to end users
5. Create, Review and update work instruction with the teams (workplace support and Service Desk)
6. Problem-solving and analytical to define root cause of incident
7. Executive support
8. Manage critical security incident

สถาบัน -

หลักสูตร ITIL Fundamental (Internal Training)

สถาบัน -

หลักสูตร Windows 2012 Admin Workshop

สถาบัน -

หลักสูตร Windows 2008 Admin Workshop