• Search for property information from the property owners (houses and condos) by gathering detailed property data such as pictures, floor plans, and conveniences.
• Contacting customers to present properties (houses and condos) with the ability to analyze customer needs and propose properties that align with their requirements.
• Serve as a mediator and negotiating on either party's behalf by managing transactions between property owners and purchasers, such as purchase agreements, property transfer certificates, etc.
• Providing pre- and post-purchase/sale services and advice with the goal of increasing customer satisfaction and sustaining positive customer and investor relationships.
• Generating opportunities for buying and selling through diverse channels and monitoring the preferences of potential clients.
• Handling unanticipated situations with politeness and skill.
• Other job assigned by the supervisor.
ตุลาคม 2562 ถึง กันยายน 2563
Telesales (SMEs Business)
Kiatnakin Phatra Bank Public Company Limited
สำหรับสมาชิกเท่านั้น
• Sourcing new prospects and generating sales through calling, e-mailing, or onsite visiting
• Review and check customer's credit to evaluate credit ability prior to lending or using any banking facility and promote all banking business to customers (SME Entrepreneurs)
• Build and maintain relationships with other business units (within the department and the bank) in order to promote cross-selling opportunities with the existing client and or make referrals.
• Maintaining knowledge of clients’ accounts, acquiring and updating knowledge of various bank products/services, and interacting with product development for potential opportunities.
กรกฎาคม 2562 ถึง กันยายน 2562
Assistant General Manager
Mad Monkey Hostel Bangkok
สำหรับสมาชิกเท่านั้น
• Assist GM in day-to-day operations and all other duties as assigned by GM or Management.
• Assign duties to Head of Departments and observe performance to ensure standards are being kept
• Assist GM in delivering training
• Selects or assists in the selection of hostel staff and completes all new hire paperwork and ensures the updating of the company HRMI system.
• Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, direct billing, etc.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance with Hostel operating controls, SOPs, policies, procedures, and service standards.
• Assist GM in key property issues including capital projects, customer service, and refurbishment.
• Performs daily, weekly, and monthly property inspections.
• Builds strong working relationships and communications with hostel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
• Audits on par stock in all areas to make sure that all required hostel supplies are ordered and stocked in advance.
• Ensure exceptional guest services by leading the front office team in providing a welcoming and efficient check-in and check-out experience.
• Oversee daily front desk operations, including reservations, guest inquiries, and requests, to ensure smooth and timely processes.
• Collaborate with the security team to maintain a secure environment for guests and staff, adhering to security policies and protocols.
• Lead, train, and motivate front office staff to deliver outstanding customer service and maintain a positive work atmosphere.
• Manage reservations, ensuring accuracy, availability, and prompt response to inquiries and booking requests.
• Handle guest feedback, concerns, and complaints professionally and promptly, striving to exceed guest expectations.
• Coordinate with other departments to ensure a seamless guest experience and address operational challenges.
• Prepare for emergency situations, working closely with the emergency response team to ensure guest safety.
• Ensure proper functionality of front office technology systems, such as property management software and reservation systems.
• Maintain accurate records of guest interactions, transactions, and incidents, ensuring compliance with regulations.