Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
Oversee the check-in and check-out procedures, ensuring that they are run in a smooth manner.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Create and implement schedules for staff member, ensuring that they handle their work duties accordingly.
Responsible for greeting guests and checking them in thoroughly and answering any
questions.
Checklists to verify reservation and provide guests with information on the check in
procedure.
Issue room keys to guests and educate them on their use.
Assist guests with check out procedures and arrange for required transportation.
Review accounts and charges during check out.
Make reservations on phone and in person.
Ensure that all reservations and cancellations are processed efficiently.
Report any maintenance, breakage or cleanliness problems to the relevant manager.Administer the general petty cash system and float in an accurate manner.
Keep up to date with room prices and special offer to provide accurate information to
guest.
Responsible for closing out the financial books of the hotel at the end of each business
day.
Responsible for auditing all guest information from the day and creating a completed
report for management by the next morning.
Balance all cash receipts and work performed during the audit shift.
Tasked to prepare reports used by the hotels management team to assess financial
position and performance of various areas and facilities.
ตุลาคม 2556 ถึง พฤษภาคม 2559
Waiter
Centara Grand Mirage Beach Resort at Pattaya
277-8 Moo 5 Naklea ,Pattaya, Chonburi 20150
สำหรับสมาชิกเท่านั้น
Taking order, up selling and deliver order to guest and meeting room.
Inform guest to promotion or special of the month of every restaurant.
Helps guests and explain menus contents.
To making a reservation for all restaurant in the hotel by phone and Email.
Do log book daily revenue report.
Execute all tasks of the service procedure performed by the waiter whenever required.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 35 คำ/นาที อังกฤษ 40 คำ/นาที
Microsoft word, Microsoft Excel, Comanche System, Internet, Outlook