Document scrutiny and collection of passport for visa processing.
Handle customer/applicant queries personally or via email, telephone
Handle cash and bank related Visa and Service fee if assigned and ensure 100% accuracy.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passports delivery to Norwegian Embassy in Bangkok/ Applicant / VFS.
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the VFS.
Assist Deputy Manager/Operations Manager/Staffs Norway team