- Explored a potential market and new business line opportunities.
Maintained good relationship with existing customers and expanding new business opportunities.
- Provided a good service the customers both inbound pocket wifi and outbound pocket wifi
- Managed and supported based on clients with rental pocket wifi for good experience
- Coordinated with related parties. Working plan: B2B and B2C
- Handel complaint in case via phone , line ,E-mail, face to face ,skype , report to support team in Japan and France .
กันยายน 2548 ถึง มีนาคม 2561
Supervisor at Central Rama9 Branch
TOTAL ACCESS COMMUNICATION PUBLIC COMPANY LIMITED (dtac ) .
Huaikwang , Bangkok , Thailand
สำหรับสมาชิกเท่านั้น
- Responsible Head of sale and customer Service at dtac service hall Rama 9 branch.
- Maintained and expand clients database by planning and executing sale activities to achieve monthly sales target by conducting an effective following such as cold calling ,Cheer up in the branch
- Drive KPIs of sale targets each month , the company reach the base targets are 80% of branch targets and individual targets.All reach achievement targets 110-130% for the best performance and growth up revenues.
- Provided marketing activities in the branch .Outbound marketing such as booth activities ,event which lunch the best campaign new number get device with the best promotion to customer . In bound marketing cold announce microphone in the branch invite customer and cheer up lucky number , nice number , campaign device to customer increase maximum benefit between clients and the company and also image enhancement the company.
- Provided the best consumer after -sales service in smartphone both IOS and Android solutions.
- Retention clients base and expand clients base by strategy marketing the procedure of company such as lucky number,share package to increase value benefit and increase margin of the company
- Managed and control quality smartphone and sim card stock delivery monthly report via POS system relevant standard process.
- Prepared weekly marketing report ,Improvement ,Services,Quality of selling compare between marketing competitor delivery to manager .
- Handled customer complained face to face in the branch and coordinate between call center and related department.
กุมภาพันธ์ 2546 ถึง กันยายน 2547
Guest service apartment officer
World Residence Service Apartment
Klongsan , Bangkok
สำหรับสมาชิกเท่านั้น
- Responsible to book a room via e-mail , telephone and check-in ,check-out from customer.
- Provided the best consumer service both Thai customers and foreigners customers.
- Responsible summary daily report such as total of occupies and vacant room and detail of using telephone by customer each day.
- Summarize accounting daily report and issue invoice , credit note invoice .
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 70 คำ/นาที อังกฤษ 86 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
Inventory Management
Sales Management
Social Media
Sales
Retail
Teamwork
Coaching
Illustrator , Photo shop, B2C and B2B ,ERP
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
-The best team service and growth revenues of 2015 ( dtac Rama 9 Branch)
-Won The winner team of cheer leader dtac of 2010
-Won The World class service team of 2010-2012 ( dtac Suvarnabhumi Airport Branch )
-One a part of creating package the tourist sim card for foreigner.( 299 /7days,599 /15days ) brainstorm with dtac marketing department.