ปริญญาตรี Post Telecommunication Institute of Technology
Degree of Bachelor
Business Administration
7.64/10
ประวัติการทำงาน
3 ปี
กันยายน 2558 ถึง กรกฎาคม 2559
Sales leader
VIETTEL POST CORPORATION
01 Giang Van Minh Str, Ba Dinh district, Ha Noi, Vietnam
สำหรับสมาชิกเท่านั้น
Maintain good communication with customers via email, social medias, internet meeting, customer visits
Responsible for negotiation and approval of the sales contract and supply agreement of the team
Managing all customer orders ensuring all orders planned & replied on-time, orders are met with on-time delivery, good quality, proper logistics arrangements, sufficient documents submitted to the customers, billing on-time & proper follow-up on customer payments
Assisting the company in implementing Sales Strategies for the company
Update Daily report, prepare materials for Weekly/ Monthly Report
Carry out other tasks when assigned by Company.
Started as a sales associate and become a sales leader after four months
Top 5% best performance of the team
สิงหาคม 2559 ถึง กันยายน 2561
Manager
DONG MY RESTAURANT
Dong My, Tp Thai Binh, Thai Binh, Vietnam
สำหรับสมาชิกเท่านั้น
Managed a family restaurant with ten employees, serving over 50 customers a day, double than before.
Standardized procedures to control inventories and training staffs on food processing, internal control.
Focus on developing customer care activities : take care and handle customer complaints, customer requests as soon as possible
Developed online marketing strategies and building social page to increase customers awareness
Engaged and maintained contact with social media prospects to drive traffic to the Restaurant's Fanpage
Renovated the restaurant to increase the capacity by 2 times and raise the customers recognition
Received the highest customer service rating (over 98%, 10% higher than the company average)
Planned and developed a full program with entertainment activities to ensure the best end-to-end service for customers (rated 9.8/10 from customer in Booking.com)
Organized events and daily activities for customers such as wedding anniversary, birthday celebration, cooking demonstration to introduce Vietnamese cuisine and culture, doubling the positive feedback and increasing the cruises revenue by 20%
Cooperate with the sales department to promote via social media and introduce the company's services
Build and maintain close customer relationships
Handle guests queries per day, including cancellations and reservations, special requests, customers complaints, etc