- Logging and processing support calls
- Installing and configuring computer hardware, software, systems, printers and scanners
- Planning and undertaking scheduled maintenance upgrades
- Talking to clients and computer users to determine the nature of any problems they encounter
- Investigating, diagnosing and solving computer software and hardware faults
- checking computer equipment for electrical safety
- records all documents in the system
- Providing technical support to HQ staffs and all branches via phone calls, E-mail, Remote Desktop and/or face-to-face
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems, networks and all servers as shifts (24*7)
- Responding in a timely manner to service issues and requests
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Supporting the IT Engineer Team for run the schedules, tasks,
commands, source codes and/or any quiries
- Contact vendors for replace the spare parts (PC,Notebook,Servers and accessories)
- Support documents printing
- Daily backup all servers and recovery data
- Checks, updates and scans anti-viruses