ตำแหน่ง Head of Customer Success

บริษัท RaaS PAL CO., LTD. (Robot as a Service & Smart Automation Solutions Provider)

ที่อยู่บริษัท 99/40 Software Park Building Moo 4, Chaengwattana rd., Khlong Kluea, Pak Kret, Nonthaburi 11120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Lead and manage the Customer Success Dept., ensuring service excellence
& customer satisfaction across nationwide robot deployments in sectors
such as retail, hospital, airport, and hospitality.
- Develop and execute customer success strategies to enhance client experience, retention,
and long-term partnership value.
- Oversee the installation, onboarding, training, and maintenance of service robots and
smart automation systems, ensuring seamless handover from engineering to operations.
- Collaborate closely with Sales, Engineering, and Product teams to ensure customer needs are integrated into service planning and future solution design.
- Build and monitor Key Performance Indicators (KPIs) such as uptime rate, service response time, and Net Promoter Score (NPS) to track team performance.
- Act as the primary liaison between RAASPAL and key enterprise clients (e.g., Makro, AOTGA, major hospitals), driving trust, satisfaction, and growth in recurring service revenue.

ตำแหน่ง Sales Showroom Manager: Used Car

บริษัท CARRO (Thailand) CO., LTD. (The platform for used cars)

ที่อยู่บริษัท 191/22-25 CTI Tower 26th Floor, Ratchadaphisek Road, Khlong Toei, BANGKOK, 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Showroom manager task. Catch up sales opportunities to reach the target.
- Support & Respond to the team for proper training in the used car market.
- Provided branch business plan & developed the sales strategy.
- Assistance the team to close the sales.
- Making the financial summary report and delivery scheduling.

ตำแหน่ง Sales Fleet Manager. (Aftermarket Part: B2B)

บริษัท V. SIRIKAN AUTOPART CO., LTD. (Automotive Spare Part Distributor)

ที่อยู่บริษัท 87/18-21 Moo113 Suwintawong Rd. Minburi Bagkok 10510

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Provided Business plan & developed the sale strategy.
- Provides continuous sales improvement and analyzes customer satisfaction.
- Enhance existing sales revenue and find new customers with the sales team.
- Find out sales opportunities & Collect market trends to launch promotion.

ประสบการณ์ทำงานอื่นๆ
Apr 2016 to Feb2020
JIATAI Holding CO., LTD. (Agriculture Machinery Distributor)
115 M.3 T.Klongsuanplu A.Phanakorn Sri Ayuttaya, Phanakorn Sri Ayuttaya Province 13000

Territory Sales Manager.66,000THB
- Brand awareness building of CHANGFA, Chinese Agricultural Equipment.
- Develop and Implement the strategic marketing to solicit new dealers.
- Expand dealership network to cover all Thailand nationwide.
- Monitoring, developing and evaluating the sales & technician team to achieve targets.


Mar 2013 to Mar 2016
KLM IMPORT EXPORT CO., LTD. (Mitsubishi Automotive Authorized Distributor)
P.O. Box 8156, T2 Road, Oupmong Village, Sikottabong District, Vientiane, Lao PDR.

Sales & Marketing Developing Manager. 2,270USD
- Provided Business plan & developed the marketing strategic and sale plan.
- Brand awareness building for Mitsubishi and Hyundai & KIA brand new cars.
- Expand dealership network to cover all Laos PDR nationwide.
- Responsible for sale: 4 showrooms of KLM & 14 Dealer showrooms.
- Responsible for sale: 6 showrooms of KDC & 18 Dealer showrooms.
- Provide Sale & Inventory monthly report.
- Provided product knowledge and trained the sales team.


May 2012 to Feb 2013
TK EQUIPMENT CO., LTD. (Agriculture Machinery Dealer)
6th Fl. AI Non Bldg.70/7 Moo4 Talad-Kwan Muang-Nonthaburi Nonthaburi 11000

After Market Manager 48,000THB
- “A Sugar Cane Harvester Technical Course” coordinator in Louisiana, USA.
- Arranged 30 mobile units for John Deere Sugar Cane Harvester maintenance.
- Established warranty and service program for Sugar Cane Harvester.
- Ensured engineers teams are trained and have proper tools to facilitate the work.


May 2009 to May 2012
T.N. INFORMATION SYSTEM LTD. (A Consulting & IT Services)
183 Rajanakarn Bld. 21st fl. South Sathon Rd. Yanawa, Sathorn, Bangkok 10120

Sales Manager 40,000 THB
- Build and maintain relationships & ensure customer satisfaction.
- To prepare service level agreement, closings, follow-up, and adherence to goals.
- To make B2B sales and find out vendors to develop as business partners.
- Responded to the sales plan, managed and motivated the sales team.


Nov 2002 to Feb 2008
CPC DECAL CO., LTD. (Total printing technology)
362/4 Moo 17 Tumbol Bangsaothong Amphor Bangsaothong Samutprakarn ,Thailand. 10540
Deputy Sales Manager 32,400 THB

Deputy Sales Manager.
- Build and maintain relationships & ensure customer satisfaction.
- Responded to the internal management report and the sales monthly report.
- Manpower planned for sales position.

Assistant Sales Manager.
- Assisted the sales activities for Sales Manager.
- Provides continuous sales improvement and analyzes customer satisfaction.
- Arranged & Implement ISO standard (9001 & 14001) to organization.

Sales Section Chief.
- Responsible for sales quotation and budget estimation.
- Responsible for the sales plan, managed and motivated sales team.

Sales Representative.
- Maintain Existing sales and find new prospects.
- Presented product & company, provided customer requirement in sale term & etc.
-Presented product & company, provided customer requirement in sale term & etc.

สถาบัน The Stock Exchange of Thailand

หลักสูตร ESG 101 พื้นฐานความรู้ด้านความยั่งยืน

สถาบัน The Federation of Thai Industries

หลักสูตร Carbon Knowledge Management

สถาบัน Kachen Impro CO., LTD. Thailand

หลักสูตร Internal Quality Audit ISO 14001:2004 & ISO 9001:2000