ตำแหน่ง Supervisor (Social Media)

บริษัท Chevrolet Thailand [Head Office]

ที่อยู่บริษัท Supervisor (Social Media)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Follow up social media pending cases and escalate to Tier2 to check opportunities to close
- keep updating or engaging repairing case or progress to foreign customers.
-Coordinate and escalate via email or phone to CST to consult ADM, Part, TAC or etc
-advice and guide agent to handle and response social media tasks (Email, Chat)
-Recall, Marketing campaign support outbound team
-Roadside assistance process
-Social media monthly performance report (RR/RT/Sentiment)
-Monitoring / Inspection agents cases
-Agent schedule
-Analyst and willing to learn on Spedfast also meeting with Global on invitation
-Analyst Spedfast and planning to improve agent performance

ตำแหน่ง Position: PM (Project Manager)

บริษัท Government Savings Bank (Head Office)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Follow up social media pending cases and escalate to Tier2 to check opportunities to close
- keep updating or engaging repairing case or progress to foreign customers.
-Coordinate and escalate via email or phone to CST to consult ADM, Part, TAC or etc
-advice and guide agent to handle and response social media tasks (Email, Chat)
-Recall, Marketing campaign support outbound team
-Roadside assistance process
-Social media monthly performance report (RR/RT/Sentiment)
-Monitoring / Inspection agents cases
-Agent schedule
-Analyst and willing to learn on Spedfast also meeting with Global on invitation
-Analyst Spedfast and planning to improve agent performance

ตำแหน่ง Senior Customer Value

บริษัท 11 Street Thailand

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Monitor service calls
-Call Thai+Eng Buyer and Seller
- Coach and mentor agent to ensure that agent have service standard
- Do weekly and monthly report (agent performance)
- Analyze and do implement plan to improve service quality
- Coordinate with Operation team to improve service quality
- Overall manage to QA department
- Responsible for other tasks assigned by manager

ประสบการณ์ทำงานอื่นๆ
Alpine Golf & Sport Club Co., Ltd.
Position: MRO (Reception) [Member Relation officer
at Golf Operations Department November 12, 2008 to April 30, 2016
-Dealing with bookings by phone, e-mail, letter, fax or face-to-face
-Completing procedures when guests arrive and leave
-Preparing bills and taking payments
-Taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items)
-Answering questions about what the hotel offers and the surrounding area
-Dealing with complaints or problems