Responsible for the company service center in daily basis, training staff to ensure compliances with the company standards in order to reduce mistakes or errors of technicians and customer service staff performing their tasks
Increasing the customer satisfaction proactively to prevent complaints especially on an on-line channel
Gathering problematic matters and coordinating with the related departments in the service center to find solutions and preventions
Introducing products and spurring sales to create the customer loyalty
Advising customers about a mobile phone usage in general such as its settings, application installation, and data transferring
มิถุนายน 2560 ถึง มิถุนายน 2562
Sales Support Supervisor
Thai Lion Mentari Company Limited
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สำหรับสมาชิกเท่านั้น
Verifying travel documents, registering a travel agency in the domestic sales section, and advising the agency about the system, reservation, ticket issuance, money top-up into an account, commission, and ticketing terms and conditions
Serving as an international sales coordinator to verify a client, coordinating the related departments, and facilitating a passenger who bought a ticket through an overseas travel agency
In charge of the airline public relation, informing a passenger about the airlines rules and regulations, flight schedules, as well as answering a domestic and international travel agency through an incoming call, e-mail, and other on-line applications such as WeChat or WhatsApp
Supporting sales by participating in a sales exhibition, closing the sales, and reporting it to the accounting department
Arranging reports assigned by the sales manager
พฤศจิกายน 2556 ถึง มิถุนายน 2560
Passenger Service Lead
Thai Lion Mentari Company Limited
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สำหรับสมาชิกเท่านั้น
Managing documents concerning passengers itinerary before any check-ins
Issuing a boarding pass in accordance with the flight schedule, airworthiness standards, other related travel documents such as visa, and international civil aviation rules and regulations
Facilitating the safe transportation of younger passengers, unaccompanied minors travelling alone, deaf, blinded, and elderly passengers that required for a wheel chair
Serving and facilitating passengers at a boarding gate to ensure a boarding time in a timely manner
Managing passengers and coordinating with the related departments when any delayed or cancelled flight arisen
Arranging job assignments for staffs responsible in their certain point namely a check-in counter, transit check-in counter, boarding gate, and lost-and-found counter
Making a report and collecting other documents required by Airports of Thailand PCL (AOT)