259, Soi Sukhumvit 19, Sukhumvit Road, Klongtoey-nua, Wattana, Bangkok 10110
สำหรับสมาชิกเท่านั้น
- Processed room reservations by telephone, email, fax with prompt and accuracy. - Handled all guest enquiry of room reservation via email, telephone.
- Reserved hotel limousine transfer (airport or local transfer).
- Coordinated with booker from Thai or Overseas Travel Agent, Corporate company. - Rechecked online reservation made via hotel website, OTA, GDS.
- Coordinated with concerned department before guests arrival in order to make sure that they will have good experience for entire stay.
- Solved problem of room or limousine reservation before/during/after guests stay.
- Drove hotel revenue by upselling room in higher category, offering new promotion, encouraging guest to enroll hotel loyalty program.
- Answered an inbound call from customer who wants to order food.
- Processed orders, forms and applications.
- Responded to customer inquiries and offer them special promotion.
- Handled and resolved customers complaints.
- Provided customers with product and service information.
- Followed up customer calls and produced call reports.
- Welcomed, greeted, served every Thai or Foreigner customer who came for seeing Siam Niramit show. - Managed seat for customer in the theater before the show start.
- Served customers demand during the show.
- Supported companys income by informing every detail about Siam Niramit Show such as promotion of month, tourism event or exhibition.
ประวัติการฝึกอบรม
มีนาคม 2550 ถึง พฤษภาคม 2550
The Post Publishing Company Limited
Student Trainee
ความสามารถ
ความสามารถทางภาษา
พูด (ดี) อ่าน (ดี) เขียน (ดี)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 32 คำ/นาที อังกฤษ 35 คำ/นาที
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
January 2015, received compliment letter and point certificate from guest for outstanding service.
October 2013, received Star of The Month Award for outstanding care of Business from The Westin Grande Sukhumvit, Bangkok.