1.Serves as a primary point of contact.
2.Welcoming groups of visitors at their starting point and announcing details of travel arrangements and stop-over points.
3.Helps to promote and sell suitable products and services to the customers through exceptional service experience.
4.Assist in the language interpretation during the touring.
5.Develops and maintains collaborative relationships with customers throughout the tour guiding.
6.Communicates information to customers; dealing with customers enquiries, concerns and complaints.
7.Advises information about facilities at each destination, such as sights, show, restaurants, shops, performance halls and others.
8.Provides advices and solve any problems as when the customers needed.
9.Supplies customers with pertinent information, promotional materials and displays (guides, maps, event programs etc.).
10.Makes contact in advance with places to visit to check details and arrangements.
11.Monitors and keep up to date with changes in complexs activities, events, facilities and resources and reports to the manager.
12.Keep records in correspondence with customers purchase, service and trends; collecting customers feedbacks and reports to the manager.
13.Write report analyzing to discuss possible improvement to customer service.
14.Performs other related duties and responsibilities as required
1.Provided technical assistance to users on inbound telephone
tech support calls.
2.Used remote access to perform troubleshooting when
needed.
3.recommendusers through step-by-step process for troubleshooting hardware issues.
4.Assisted users with anti-virus program installations and virus
removals.
5.Used good problem-solving skills for troubleshooting
problems.
6.Used great users-service skills
7. Installed and maintained companys computer systems and network.
8. Performed upgrades and installed updates.
9. Completed troubleshooting and repair when computers had
problems.
10. Assisted office staff with computer application question