ตำแหน่ง Guest Service Manager

บริษัท My Ozone Khao Yai

ที่อยู่บริษัท Khao Yai, Nakornratchasrima Province

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Taking ownership of customers issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission
• Improve customer service experience, create engaged customers and facilitate organic
growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment
where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of
improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

ตำแหน่ง Assistant Front Office Manager

บริษัท Garden Cliff Resort And Spa

ที่อยู่บริษัท Pattaya, Chonburi Province

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• To be prepared for each and every hotel inspection from local authorities.
• To implement all Standard.
• To recommend, get approval and implement best possible guest service systems
• To ensure to work professionally with S&M regarding occupancy boosting issues
• Prepare quarterly of operation
improvement, increase revenues, save costs, system improvement etc.
• To control best yield in our reservation department

ตำแหน่ง Event Coordinator

บริษัท Royal Cliff Hotels Group

ที่อยู่บริษัท Pattaya, Chonburi Province

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• In charged for corporate group meetings, seminars, exhibitions, weddings and dinners
start from 20-10,000 people.
• Middleman between the clients, guests, contractors and hotel departments.
• Recommend appropriate accommodation, venues, menus, entertainment, A/V, etc… to
clients.
• Up-selling of additional items that has not already been sold to the client by the Sales
Managers.
• Ensured all billings and the payments.
• Updated account breakdown and summary of charges then report to MD and all
concerns.
• Controlled all functions and meeting spaces of resort and exhibition halls; book, record,
confirm back.
• Conducted site inspection for both accommodations and meeting venues.
• Prepared and updated Event Order Program which followed by all operational
departments.
• Conducted planning meetings for going thru all the details with all the departments
concerned.
• Attended meetings with the organizers, contractors, and travel agents of each group.
• Ensured check-in arrangements before the groups arrivals.