• Providing accurate information about products and services to customers.
• Having effective skills to bring in a vast amount of sales
• Knowing most of the details about the items/products.
• Handling customer's needs in an efficient manner.
• Promoting new products/services.
• Being effective at handling customer's queries or complaints.
• Being fully aware of the new products and services.
• Training Program Development: Collaborate with subject matter experts toidentify training needs and design comprehensive training programs that alignwith operational goals and strategies.
• Training Material Creation: Facilitate / Develop engaging and interactive trainingmaterials, including presentations, job aids, videos, e-learning, and otherresources, to facilitate effective learning and knowledge retention.
• Training Delivery: Conduct engaging and impactful training sessions formanufacturing operations teams, both in-person and virtually, ensuring that thecontent is delivered effectively and meets the needs of diverse learning styles.
• Training Evaluation: Develop and implement evaluation mechanisms to measurethe effectiveness of training programs, gather feedback from participants, andcontinuously improve training materials and delivery methods.
• Technical Expertise: Stay updated on the latest technologies, systems, andprocesses related to manufacturing operations management, and effectivelycommunicate changes or updates to relevant teams.
• Documentation and Reporting: Maintain accurate and up-to-date trainingrecords, including attendance, feedback, and performance assessments, andgenerate comprehensive reports to track training effectiveness and identify areas for improvement.
Operation-HRD : supervisor
C.J. Express Group Co.,Ltd. I Mar 2024 - may 2025
Strategic HRD professional expert in designing business-linked learning strategies. Skilled in end-to-end L&D interventions and driving digital learning transformation. Dedicated to translating complex needs into structured journeys that optimize frontline performance and drive sustainable growth.
• End-to-End Interventions: Manage the full lifecycle of L&D programs, acting as the primary focal point for both in-house and customized development interventions.
• Learning Journeys: Translate business requirements into structured learning paths, including Onboarding, On-the-Job Training (OJT), Refresher, and Advanced courses.
• Training Delivery: Facilitate high-impact workshops on leadership, coaching, and capability building for managers, supervisors, and frontline staff.
Performance Impact: Evaluate training effectiveness by analyzing the correlation between learning outcomes and field performance, ensuring all initiatives deliver measurable business value.
Corporate Relations Department : Division Manager
C.J. Express Group Co.,Ltd. I Mar 2025 - Apr 2026
Dynamic HR Professional with a strong background in the full recruitment lifecycle, HR operations, and employee development. Proven expertise in sourcing high-caliber talent, streamlining onboarding processes, and delivering engaging orientation programs. Adept at bridging the gap between talent acquisition and long-term employee growth through strategic annual training plans and proactive stakeholder management."
• Manage the full recruitment lifecycle, including job posting, sourcing, screening, interview coordination, and offer preparation.
• Partner with Hiring managers to understand hiring needs and priorities.
• Coordinate interviews, assessments, and reference checks.
• Support onboarding coordination in collaboration and relevant stakeholders.
• Actively source candidates direct sourcing methods.
• Develop and maintain relationships with universities and educational institutions to support internship.
• Coordinate with external headhunters and recruitment agencies, including briefing, candidate review, and performance monitoring.
• Fully embedded within the HR all BU, contribute to hiring priorities and workforce plans.
• Aligns strategy recruitment and activities with CJ More standards, processes, KPIs, and tools.
• Ensure a professional, transparent, and timely candidate experience.
• Coordinate effectively with internal and external stakeholders throughout the recruitment process.
• Support recruitment-related projects and process improvements.