ตำแหน่ง Sales & Administration

บริษัท Eden Student Service and PTE Plus Thailand

ที่อยู่บริษัท 93/1 Moo.6 Phahonyothin Rd. Changraknoi, Bangpain Phra Nakhon Si Ayutthaya, Ayutthaya, Thailand 50300

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Sales & Administration – Eden Student Service
- Prepare student visa, travel visa, non-immigrant visa for Australia and New Zealand.
- Operate from the beginning by collecting data, writing GTE and submitting visa.
- Reply chat and answer customer via Line, Facebook, IG and E-mail.
- Contact school, educational institute in Australia to get information and update with customer.
- Participate in monthly webinar with school, institute in Australia for news updating.
- Create photo or brochure to promote service via website, FB page, IG by Canva.
- Post blog on company’s website to share lifestyle and living in Australia.
- Maintain and update content of education fee, institute details and post on social media channels.

Sales and Marketing Officer – PTE Plus Thailand.
- Sell and present online course to customer.
- Create photo to promote course and maintain content in each social media channels.
- Make brochure to present company profile and create e-book presenting to target customer.
- Support Managing Director as assigned.

ตำแหน่ง Chief Resort Host

บริษัท Thann Wellness Destination

ที่อยู่บริษัท 1 Moo 5, Krachaeng, Bangsai, Phra Nakhon Si Ayutthaya 13190, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Greet guests upon arrival and making them feel welcomed.
- Check-ins, check-outs and coordinate with bell service and staff management.
- Assign rooms and taking care of administrative duties.
- Process guest payments.
- Diffuse conflict or tense situations with guests.
- Answer telephone calls from guests
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of the shift
- Listen to guest’s complaints or concerns and resolve their issue.
- Keep working area neat and tidy.
- Doing all the reservation duties.
- As a pre-opening team, I do everything to make the resort developed and help others department as much as I can.

ตำแหน่ง Reservation Officer

บริษัท Well Hotel Bangkok

ที่อยู่บริษัท 10 ซอยสุขุมวิท 20 แขวงคลองเตย เขตคลองเตย กรุงเทพ 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Processes reservations by mail, telephone, fax, the sales office, other hotel departments, and travel agents.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Process advance deposits on reservations.
- To boost up the room revenue and occupancy forecasts.
- Makes sure that files are kept up to date.
- Providing information about local features, such as shopping area, dining, nightlife, or recreational destinations.
- Be aware of all front office procedures and assist with reception duties when required.
- Configuring rates on the hotels property management system.
- Coordinate with travel agents and online travel agents.
- Maintain complete and accurate information which is essential to the reservation.
- Handle guest queries and complaints related to reservations in an efficient and polite manner.
- Manage daily allotment with travel agent.
- Sell the best-rated room to meet guest needs while maximizing the room revenue.
- Run daily reports for Reservation department, front office department, sales and marketing department.
- Process payments and refunds according to the hotel's policy.
- Answering incoming phone calls and assisting guests with any inquiries regarding hotel offerings.
- Maintaining current knowledge of all hotel offerings and hour of operation.
- Coordinating with other departments in order to ensure the best guest experience.
- Email communication is professional and detailed to all guests.
- Call to confirm and clear waiting list reservations.
- Other duties as assigned.

ประสบการณ์ทำงานอื่นๆ
March 2015- May 2015
Tourism Authority of Thailand
Trainee - The Americas Regions Marketing Group
-Supported officer in translation.
-Arranged meeting room.
-Prepared document or report as assigned.
-Responsible for administrative task and document management.
-Perform other function as needed.

Shangri-La Hotel Bangkok (January – March 2015)
Trainee - Human Resources and Training Development
-Prepared training material and location for guests.
-Got customer complaints.
-Arranged conference room.
-Contacted person or department in the hotel.