ตำแหน่ง Field service operation specialist (Assistant to Manager)

บริษัท Alcon Laboratories (Thailand) Limited

ที่อยู่บริษัท Sukhumvit

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Service call center
• Receive the service call from customer and sales department to provide support as needed
• Assign service job to engineers such as: instrument issue, equipment not functional properly
• Prepare the spare parts to engineers to complete the service job
• Communication with cross functional as necessary to provide assist to customer and engineers
SAP system

• Add new data: new assets information and new spare parts
• Assign PM (Preventive Maintainace) of warranty, EFA, Service contract and PM contract instrument
• Review documents and fill up to complete and close Service request in system
• Update information in SAP system: when new installation complete, when equipment change place, adjustment as need
Calibration Tools

• Coordinate with engineers to update tools calibration due date
• PR online request for tools calibration
• Deliver tools to supplier for a calibration: local vendor and oversea vendor (USA, France, Singapore)
• Create PO and quote price for calibration before delivery
Quotation, Documentation and Invoice

• Prepare documents: Quotation (service contract, labor contract, preventive maintenance contract, field repair contract) and other documents as need
• Document as per engineers and customers request
• Bidding documents, Power of Attorney, letter guarantee of equipment, letter of distributor, letter of bank guarantee etc.
• Liaison with Finance team on invoice matters
• Prepare invoice and FSR report before send out to customer.
• Issue new customer form to BPA team and coordinate with Singapore team for input customer detail in SAP system
• Issue Invoce and process for follow up collection billing





Order and control spare parts stock

• Arrange PO and PR in the system for spare parts and tools as per eningeers request (local and oversea)
• Prepare the spare parts documents to logistics for custom clearance
• Liaison with Finance on the spare part warranty, demo and contract
• Physical count on stock, cut off inventory, inventory control
• Create PO for return stock to oversea
• Issue cut off stock form to SCM team
• PO and GR spare parts
• Inventory adjustment
QA new instruments

• Coordinate with Surgical & Instrument team, DKSH and engineers on details of new instrument in order to proceed QA checking
• Provide detail to DKSH and engineers to prepare for instrument installation.(removal, reprocess, and installation)
Monthly Report

• Support team on the report request monthly basis: UPCk report, KPI report, OT report
• Sale report, activities report, etc.
• Provide update invoice to BPA weekly basis

Technical service training

• Arrange air ticket and accommodation both local and oversea
• Prepare training document as per engineer request

ตำแหน่ง Novus International (Thailand) Co., Ltd

บริษัท Customer Service Specialist

ที่อยู่บริษัท Asoke

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Process OTC roles for Thailand and other South East Asian countries.
• Respond in timely and friendly manner to customer and sales team enquiries.
• Responsible for order management ERP/SAP, invoicing, and logistics ranging from inter/intra company billing and import/export.
• Work under occasional supervision with instructions and procedures available.
• Provide excellent customer services through excellent communication to customers.
• Contact with coordinate activities with a customer and oversea office.
• Rebate South East Asian and South Asian inter-company commission and contract agreement according to Sales Achievement Volumes.
• Liaising with overseas suppliers regarding customer's requirements.
• Preparing documents and coordinating with third party logistics for shipment export.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Managing internal and external customer complaints.
• Manage the day-to-day customer orders and customer service operations and act as a coordinator to liaison with involved parties, conveys information and business policy to team to create professional development plans and on-time delivery.
• Request customer master data. (Data Governance Process )
• Responsible and monitoring backorder clean up procedures.
• Coordinating with team to have a proper month-end closing report to finance.

ตำแหน่ง Marketing Supervisor

บริษัท Brandnow Co.,Ltd

ที่อยู่บริษัท Sukhumvit

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Maintains office services by organizing office operations and procedures; accounting; managing
filing systems; assigning and monitoring tasks.
· Managing and organizing the office records.
· Maintains office efficiency by planning and implementing office systems, layouts, equipment
procurement and maintenance.
· Designs and implements office policies by establishing standards and procedures; measuring
results against standards; making necessary adjustments.
· Completes operational requirements by scheduling and assigning employees; following up on work
results.
· Maintains office staff by recruiting, selecting, orienting, and training employees
Maintains office staff job results by coaching, counselling, and disciplining employees; planning,
monitoring, and appraising project results.
· Services existing accounts and establishes new accounts in collaboration with the directors.
· Organize brainstorming and do market research.
· Adjusts content of sales presentations as required.
· Keeps directors informed by submitting activity and results reports: weekly work summation and
plans
· Recommends changes in service and policy by evaluating results, competitive developments and
trends.
· Resolves customer complaints by investigating problems; developing solutions; preparing reports;
making recommendations to directors.
· Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
· Contributes to team effort as needed.

ประสบการณ์ทำงานอื่นๆ
Apollo Tyres (Thailand) Limited
- Export commercial officer
• Handle oversea enquiries and communicate with oversea customers on all commercial aspects as well as preparing shipping document required by customer
• Monitor the performance of sales team and keep track of invoices and prepare reports to expedite the billing process
• Ensure profitability from distributors to company and initiate effective activities program.
• Coordinate with external organizations ( shipping lines, trucking company, banks, etc... ) to schedule and execute orders from overseas
• Ability to process all required export documentation for international shipments and review these shipments for any potential compliance issues

Alcatel-Lucent (Thailand) Co., Ltd
- Order Planning and management
• Report directly to Country Manager (Expatriate).
• Place and update production orders through our company SAP ERP system.
• Proceed and generate order for customer (Vendor Managed Inventory – VMI), to obtain data of stock inventory & off-take rate, suggested order into SAP Coordinated work procedures.
• Monitoring the status in service jobs to ensure production deadline.
• Maintaining and updating pricing records in the system.
• Contracting the warehouse, shipping agencies and oversea vendors/customers.
• Managing all shipments and handle project as assigned.
• Compile weekly priority lists based on customer priority and shipment dates.
• Advise production order priorities to help adjust factory scheduling.
• Communicate daily with our Sales and Forecasting team on delivery dates and order status.
• Being responsible all planning and purchasing processes shipments.
• Reviews the purchase requisitions and determines what needs to be ordered.
• Manages purchasing and expediting of materials to meet production requirements.
• Perform other duties as assigned.

สถาบัน Assumption University

หลักสูตร Tour Guide License