- Communicated with customers via email and live chat.
- Coordinated departments to resolve customers problems.
- Utilized communication skill and soft skills to deal with customers.
- Discover and inviting the online sellers to accompany with Shopee application.
- Responsible for making quality decisions about online sellers (e.g., Facebook, Instagram, and Shopee application) through using the Salesforce program.
- Prepared the databases of qualified sellers for other teams in the company who are needed this information.
- Manage all the data using advanced skills in Microsoft Excel (e.g., Pivot Table, Vlookup, IF, CountIf, Index match, ETC).
- Monitor and training the team member's performance for effective outcomes.
- Creating and appoint the daily tasks from the main tracker working sheet for the team members.
- Analyzing team members performance through the completed works and arranging the qualified data for another team.
- Revise the products selling on Facebook as they follow the assignment criteria or not.