ตำแหน่ง Senior Guest Service Agent

บริษัท Aonang Phu Petra Resort, Krabi Thailand

ที่อยู่บริษัท 521 Moo 2 Soi 11 Tumbol Aonang, Ampur Muang Krabi ,81000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
21. Takes responsibility in the absence of the Duty Manager /Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

ตำแหน่ง Front Desk Talent -AnythingAnytime

บริษัท Aloft Hotel Bangkok Sukhumvit 11

ที่อยู่บริษัท 35 Sukhumvit Soi 11, Sukhumvit Road, Klongtoey-Nua, Wattana,Bangkok,Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Answers incoming calls.
2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
3. Places outgoing calls.
4. Receives guest messages and deliver the same to the guest.
5. Logs all wake-up call requests and performs wake-up call services.
6. Provides information about hotel services to guests.
7. Understand the telephone operator board or PBX switchboard operations.
8. Provides paging services for hotel guests and employees.
9. Knows what action to take when an emergency call is required.
10. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
11. Assists in reporting telephone equipment or service complaints and problems.
12. Following telephone etiquette (! Must read).
13. Trains or assists with training new telephone operators in performance of job duties.
14. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
15. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
16. Must be polite and courteous while answering the phone.
17. Open and close telephone functionality on the hotel front office software.
18. Keep records of calls placed and received by all departments and recording the call charges.
19. Setup conference calls in different locations and time zones.
20. Update directory information on the front office software.
21. Provide relay service for hearing-impaired guests.
22. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

ตำแหน่ง 1.Order Taker (Room Service) 2.Telephone Operator

บริษัท The Ambassador Hotel

ที่อยู่บริษัท 171 Soi 11 Sukhumvit Road, Bangkok, Bangkok, 10110 02-787-3383

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Order Taker (Room Service)
1. Responsible for answering all telephone calls and prioritizing said calls.
2. Should have very good telephone etiquettes.
3. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
4. Should have good knowledge of room service menu's and on going promotions in other F&B outlet.
5. Should be able to provide recommendations and suggestions to guests upon request.
6. Be knowledgeable of all services, facilities and products offered by the hotel.
7. Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
8. Display excellent conversation skills and selling techniques at all times.
9. Pay attention to guest orders, and know the menu thoroughly.
10. Write down all information’s clearly. Highlight special requests.
11. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
12. Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
13. If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
14. Ensure correct posting in POS system for communication to the service and kitchen department.
15. Able to perform all duties and tasks per the tasks required at the outlet.
16. Assist the department to drive guest satisfaction by providing consistent guest experiences.
17. Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
18. Report positive and constructive guest feedback to the manager.
19. Promptly handle guest queries, complaints and all issues in a professional manner.
20. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
21. Ensure proper handover is given to the next shit and also to the IRD manager.
22. Report cleanliness and maintenance issues to the immediate supervisor
23. Assist in carrying out scheduled inventories of products and operating equipment.
24. Ensure that the place of work and surrounding area is kept clean and organized at all times.
25. Ensure proper appearance and grooming while on duty.
26. Perform any other assigned reasonable duties and responsibilities as assigned.

Telephone Operator
1. Answers incoming calls.
2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
3. Places outgoing calls.
4. Receives guest messages and deliver the same to the guest.
5. Logs all wake-up call requests and performs wake-up call services.
6. Provides information about hotel services to guests.
7. Understand the telephone operator board or PBX switchboard operations.
8. Provides paging services for hotel guests and employees.
9. Knows what action to take when an emergency call is required.
10. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
11. Assists in reporting telephone equipment or service complaints and problems.
12. Following telephone etiquette (! Must read).
13. Trains or assists with training new telephone operators in performance of job duties.
14. To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
15. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
16. Must be polite and courteous while answering the phone.
17. Open and close telephone functionality on the hotel front office software.
18. Keep records of calls placed and received by all departments and recording the call charges.
19. Setup conference calls in different locations and time zones.
20. Update directory information on the front office software.
21. Provide relay service for hearing-impaired guests.
22. Provides a paging service for hotel guests and employees. Process guest wake-up calls.

ประสบการณ์ทำงานอื่นๆ
-ตำแหน่ง​ผู้ช่วยเจ้าพนักงาน​ธุรการ​ สังกัด​กองช่าง​ องค์การ​บริหาร​ส่วน​ตำบล​นาทราย​ ตั้งแต่​ 1​ กุมภาพันธ์​ 2559 ถึง​ 1​ กุมภาพันธ์​ 2561
-ตำแหน่ง​ Guest​ service​ supervisor​ โรงแรม​บุณฑรีย์ รีสอร์ท​ เกาะสมุย​ ตั้งแต่​ 19​ กุมภาพันธ์​ 2561​ ​​ถึง​ 25 กุมภาพันธ์​ 2562
--ตำแหน่ง​ Guest​ service​ supervisor​ โรงแรม​แซนด์ซี รีสอร์ท​ ไร่เลย์ กระบี่ตั้งแต่​ 1​ เมษายน​ 2562 ​​ถึง​ 25 กุมภาพันธ์​ 2563

-ตำแหน่ง​ Guest​ service​ supervisor​ โรงแรม​ปาหนัน​ รีสอร์ท​ อ่าวนาง​ กระบี่ ตั้งแต่​ 1​ มีนาคม​ 2563​ ​​ถึง​ 10 เมษายน​2563 (เลิกจ้าง​งานเนื่องจากโควิด​ 2019)
-ตำแหน่ง​เสมียน​ บริษัท​เปเป้น้ำแข็ง​หลอด​ นครศรีธรรมราช​ ตั้งแต่​ 1​ เมษายน​ 2564 ถึง​ 1​ เมษายน​ 2565

สถาบัน โรงแรม​รายาวดี​ รีสอร์ท​ กระบี่

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