- Provided services monitoring and improvement upon incident detection.
- Alerted all stakeholders upon incident occurrence.
- Provided weekly/monthly reports to management.
- Acted as a Cloud Engineer, providing infrastructure and system alarms to the respective monitoring team.
- Created and maintained Grafana dashboards for infrastructure and application monitoring across multiple projects.
- Configured and monitored Prometheus alerts to ensure system stability and rapid incident detection.
- Used ELK Stack (Elasticsearch, Logstash, Kibana) for log monitoring, troubleshooting, and issue analysis.
- Monitored node and pod status/health in Kubernetes (K8s) and Rancher environments, identifying anomalies and escalating issues to the responsible team.
- Revised and optimized monitoring dashboards and alarm configurations to improve operational visibility.
- Performed Linux server administration and troubleshooting activities.
- Checked system lag, CPU usage, memory utilization, and disk capacity to maintain optimal performance.
- Performed disk cleanup and resource management on servers and virtual machines (VMs).
- Executed VM, Pod, and Node restarts per team instructions to resolve infrastructure and application issues.
- Monitor server and network infrastructure for enterprise customers hosted in the data center
- Respond to real-time alerts and incidents related to server,network, and system availability
- Open and manage incident tickets via Jira and Redmine for link down and system failures
- Coordinate with internal technical teams to troubleshoot and resolve service disruptions
- Ensure uptime and service continuity according to SLA requirements
- Provide incident reporting and escalation following operational procedures
เมษายน 2564 ถึง กุมภาพันธ์ 2565
IT Support/Systems
Big C Supercenter Public Company Limited
18 Soi Khi Suea Yai Samakkhi, Lat Phrao, Bangkok 10230
สำหรับสมาชิกเท่านั้น
- Provide on-call IT support for POS hardware and software across nationwide Big C branches
- Troubleshoot backend data issues including incorrect data entry and system discrepancies
- Use internal tools and SQL queries to investigate and correct transaction data errors
- Operate MobaXterm to run daily scripts and maintain system operations
- Support and resolve SAP software issues at a basic user level
- Coordinate with internal teams to ensure smooth retail system functionality
- Deliver technical assistance to branch staff to minimize operational downtime
Sony Thai Company Limited
เริ่มจาก 1 เมษา 2561 - 31 กรกฏาคม 2562
ตำแหน่ง IT Support/Systems
เงินเดือน 20000
ลักษณะงานที่ทำ - Provide on-site IT support for office staff covering hardware and software issues
- Troubleshoot Microsoft 365, SAP, and VPN connectivity problems
- Prepare and deploy new company devices including
Windows installation and system imaging (ghosting)
- Join computers to corporate domain using Active Directory
- Configure user accounts and permissions following company IT policies
- Ensure smooth daily IT operations and minimize employee downtime
- Support end-users with technical guidance and problem resolution